Caitlin, all of our apartments are within access-controlled buildings where a locksmith can't even get access to the apartment door. So, our managers handle lockout calls after verifying photo ID and comparing it to active Lessees in the management software. We charge a $50.00 fee that the property collects, which is then disbursed as extra pay for the manager in the next pay period. We average about 2 lockouts per 100 tenants in a 12 month period.

We attend to lock outs when it's during office hours. After hours, I will come and let them in for free the first time. However, they are warned that a second after hours lockout will cost them. SO far I haven't had any, but I know eventually there will be one. That's when I'll have to calculate a cost.

I like the answers I have been reading. Great suggestions and ideas.

I read your Tweet reply with your system. Would you mind sharing the brand name and type of lock box you are using? Something I could control 3 miles away from home instead of coming to the property would be fabulous!

Also, Do you charge for repeated lockouts? I have one tenant who honestly should keep her doors unlocked because she constantly locks herself out.

Install a smart lock and use an enterprise smart home software platform to control access from any smart phone, tablet or computer...no more lockouts!

We charge $50.00 for a after call lock out. I like the policy of no lockout to protect staff.

Don’t do them.