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  6. Our competitors’ leasing agents are being asked to post negative reviews for properties nearby to make our ratings suffer.
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The Front Lines
Our competitors’ leasing agents are being asked to post negative reviews for properties nearby to make our ratings suffer.
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Reply: Our competitors’ leasing agents are being asked to post negative reviews for properties nearby to make our ratings suffer.

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Steven Van Zile's Avatar
Steven Van Zile
See if you can "hide" the bad reviews.

There are reputation management companies out there that can also help. www.reputationmanagement.com/blog/how-to-remove-google-reviews/
Posted 5 years 3 months ago
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Carrie Blanton Lutes
Hey Lauren this happened to me as well. You do know Apartments.com have people that call on a regular basis that act like they are interest in apartments, correct? Even if you are not signed up to market with them.
Posted 5 years 3 months ago
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Nanette Hill
Very unprofessional
Posted 5 years 3 months ago
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Ivan Molina
I address them by name and situation and have my corporate office let me know
Posted 5 years 3 months ago
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Vicki Sharp
We talked about how to reply, and I think the recommendation was awesome. Now, maybe it's time for your manager to go meet the new manager. Take some cookies and welcome them to the neighborhood. Take your floorpans with a pricing sheet. Offer assistance if they need it. Wouldn't mention the negative review, just be friendly.
Posted 5 years 3 months ago
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Melaine Farrington
Respond publicly as Robin suggested - her response was perfect!!!

THEN, report the fake review (you probaly have already) to the site (yelp, apartment ratings, etc)

THEN, I would screenshot the fake report & report the fake reporter to his/her corporate office!!!!!
Posted 5 years 3 months ago
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Multifamily Insiders Discussions
The Front Lines
Our competitors’ leasing agents are being asked to post negative reviews for properties nearby to make our ratings suffer.
Reply