Typically, I would say "meet with her with a witness (attorney, owner, regional, police officer ;-)" and say exactly what was mentioned in most of these posts.
Keep your cool...etc." However, because of all the crazies shooting and killing people, I agree that you should take legal action and get her off your property.
Every office staff has enough stress without enduring this behavior. Don't wait, begin action immediately.

I just set this letter to someone who is literally being a Cyber Bully. He apologized for being rude and said he would leave me alone. Not sure how long it will last. But I have had a few days of peace at least.

Dear Mr. *****,

I have decided that there is only one answer to our problems - I will not hold you to the rest of your lease if you vacate within the next 60 days or sooner. I don't want you to have to live somewhere you are obviously so miserable.

Please feel free to begin your search for a new home and begin the move out process. I am hopeful that another community will be able to please you as it seems no matter what we do or how hard we try we cannot make you happy. I feel as if at this point it will be in everyone's best interest if you relocate somewhere that is more suitable to your needs as soon as possible. We can consider this a mutual realization that it was a mistake to resign your lease or for us to renew your lease. We each gave the other a chance and it obviously is time to just sever the tenancy/landlord relationship.

Please let me know when you find a new place, a 30 day notice would be nice but not necessary in this case. You will not have to pay the break lease fee if you take advantage of this offer within the next 60 days. Let me know a move out date asap so that I can place your apartment on notice to re-rent it without time lost.

Thank you.



Sincerely,

Speaker phone. For some odd reason, disruptive people have no problem yelling or being abusive when it is just "in your ear" but calm down immediately when faced with the possibility of others hearing their abusive comments.

Olga Trimmer that’s what I did and now she’s saying it’s retaliation

Non renew...

I've issued violation notices a couple times, for similar behavior. Or offer mutually acceptable terms for terminating a lease. Sometimes, when you call a person's bluff, they back down and chill out. Sometimes they leave. Either way, problem solved.