Rent Café can be both, super easy and annoying at different times. It is super user friendly if they understand and get it, but not all do. Only negative thing I have is that if they have auto pay there are a lot of specifics with that. AND if they have auto pay- it does not tell them or notify them that their auto pay is not enough to cover the charges owed (if they set a max amount) OR that their auto pay is ending which can cause people to get late fees and say ''i have auto pay''. We work with Yardi and Rent café so not sure if it's different depending on the system you use but that is one big thing i do not like about it being the delinquency lady. Also, it can be confusing when someone is moving from a community that uses rent café at their current/past place. but overall it's not that bad.

We just use an Excel spreadsheet.

We use it, loading it on each and every new residents iPhone, showing them how to use it to pay rent, sign documents, review community events, etc. A very useful tool!!!

If you plan to send any emails out through rentcafe, I suggest doing them in a word document first and copying and pasting instead of typing it out in the program. It times out often and if you haven’t saved the draft you lose it all. I cannot tell you how many times it took me to learn this.

Easy peasy!

I miss rent cafe.