PM and APM receive 15% and 10% of annual salary every quarter. The 15% or 10% is divided by the 4 quarters. PM bonus based 40% on NOI, 20% for Kingsley score, 20% for leasing goals, and 20% property inspection/appearance (performed quarterly). APM's 40% is based on delinquency under 1% for the month in additiona to the other criteria. This seems like a very fair way to award bonuses, because even if you fall short in one area, you can still receive a portion of it.

On a related note, what do you do to increase NOI? Anyone add doorstep trash pickup to their amenities?

Interested!

IMO - NOI bonuses should be only based on same store growth and should be a percentage of that growth. It’s like profit sharing and turns employees into partners. It should be given to all team members from Groundskeeper to VP. BUT all team members need to receive education on what impacts that they have on NOI. I have successfully rolled out NOI bonuses and education for many many companies. It is my mission in life as the NOI Coach! Feel free to ping me for more one-to-one thoughts and I will share a policy template with you after a conversation. 

compared to budgeted expectations) and online reputation reviews & scores

$275/quarter if met. CM only.