Some of our communities make move-in an event by decorating the apartment door and cutting a ribbon to welcome them during the walk-through. Also reserve a parking spot in front of the building for easier access. Amazing how excited people get.

We start the move in process at least 2 weeks before hand, with a letter of helpful hints to make their move in day easier with a checklist requesting an appointment to pick up keys.
A phone call is made 3 days beforehand to welcome them and see if they have any questions or last-minute concerns. On move in day their home is ready with a setup of decorated TP in each bathroom and in the kitchen soaps and other items related to that resident. For instance, if they have a pet we provide them with a set of bags and hanger for their leashes or a bowl for feeding.

Since 2020 when we did drive up move ins, we have provided their move in day with bags that have their keys, remotes, trash and pest control schedules and other goodies.

Most items are purchased at the dollar store so the average cost per unit ranges from $6-$11

Reserve a spot for their truck for a few hours.

It’s so easy to smile sign paperwork, and hand keys over. Don’t do that. Walk them to their apartment, show them exactly where their parking spot is located, offer a re-tour of the community. Lots of hand holding goes a long way!!

Walk the path to the apartment and make sure it is clear of trash, pet waste, etc. When walking the apartment before move-in check “everything”. Does the toilet rock? Is the seat loose? Do the doors squeak when opened? Do all the keys or door codes work? You get the jest. Eliminate any annoyances before they take possession.

Also, to the above a 24 hr follow up to ensure all is well.