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Video Series: Planning For The Realities Of Aging & Failing Piping Systems

The ultimate deep dive video series that uncovers the critical issues surrounding the decision to repipe. Listen to industry experts discuss the national impact of aged-based corrosion, get insights on how to navigate critical insurance challenges, uncover the uniqueness of repipe based loans, and hear what's most important to seasoned multifamily professionals when it comes to simply smarter pipe replacement. hashtaghashtag  #repipe

 

 

 

 

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Is Your Property’s Reputation Being Flushed Down The Drain?

Is Your Property’s Reputation Being Flushed Down The Drain?
In the age of ‘everything online, all the time’, bad news spreads quickly; and residents are leveraging various online channels (BBB, Yelp, Google Reviews, Facebook, ApartmentRatings.com, and others) to communicate their displeasure and frustration with property issues – particularly when it comes to plumbing. Prospective tenants are utilizing these channels to gain insight into how property management responds to requests and handles problems, before they decide where they want to live. Repeated negative posts and reviews tarnish a property’s reputation. Sometimes all it takes is one negative review to impact your occupancy rate and for prospective tenants to look elsewhere. To become the property of choice for new tenants, as well as to increase or maintain your current tenant retention rate, properties must now address and solve problems before they tarnish their reputation.  This includes taking proactive steps to maintain functional and problem free plumbing systems, such as using a seasonal checklist for properly maintaining your pipes. In addition, ensure your property management staff is proactive in responding to any and all online feedback by providing timely responses and direct contact information for residents to reach out with their concerns. Not only will tenants be pleased with your property’s dedication to resolving their issues, but potential residents will see the diligence & commitment of staff to providing top-notch customer service. Don’t let negative reviews tarnish your property’s potential. By providing a comfortable and properly functioning property for your residents while maintaining a proactive and professional customer-service model, you’ll be well on your way to kee......
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Copper Corrosion…It’s The Pits.

Copper Corrosion…It’s The Pits.
Copper Corrosion…It’s The Pits. Copper piping has been used in domestic water supply systems for nearly 100 years.  Originally, copper piping was projected to last 20-25 years, but with changes in water chemistry and other environmental factors, the rate of corrosion has accelerated, and the longevity of copper pipes has become a valid concern.   The Causes Many theories and a lot of research exist regarding the primary cause of copper pipe corrosion and it can be difficult to identify one single cause.   Once you navigate through the media noise and scientific engineering jargon, it’s clear that copper pitting corrosion is caused by a combination of factors–including improper pipe installation, bacteria, electrical grounding, soil acidity, pipe manufacture quality, water chemistry, the environment and more. In hotbed areas like Florida, Texas and California (where one could argue copper corrosion is an epidemic), there are increasing reports of premature copper corrosion and leaking pipes, often in buildings that are just a few years old.  But, it’s not limited to just those three states.  Trends show that states with higher amounts of chloramines and sulfites have copper pitting problems, ultimately resulting in the ubiquitous “pinhole leak” phenomenon.   But Why The Sudden Increase In Copper Corrosion?  Ironically, it’s the result of an increased public health effort to keep people safe.  Municipalities, following state and federal standards for safe drinking water, add chloramines and sulfites to treat the local water and keep the drinking water free of bacteria (and safer to drink).  Chloramines are chemical compou......
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Top Five Signs You May Need A Repipe

Top Five Signs You May Need A Repipe
Top Five Signs You May Need A Repipe  The first step in making any diagnosis is identifying and understanding the symptoms. Symptoms can be subtle or obvious and it’s important, especially when it comes to piping systems, to catch any signs of a potential problem before it becomes catastrophic. To help you identify whether or not it might be time to consider a repipe, here are the top five signs to watch for:   1.  Low or unbalanced water pressure This is usually a sign of severely corroded metallic pipes. When corrosion builds up on the interior of the pipe, water output is greatly reduced to sinks, showers and more. 2.  Scalding Showers or Extreme Temperature Fluctuations Hot water lines often deteriorate faster than cold water lines. When these lines begin to deteriorate, corrosion debris gets trapped and lodged within the anti-scalding devices built into sinks and tubs/shower valves – preventing these devices from working as designed. 3.  Discolored Water Water that has a brown or red tint is a sign of corroded pipes.  When corroded metal flakes off the interior of the pipe it causes water to be discolored. 4.  Recurring leaks When pipes begin to fail, they leak.  However, many property owners mistake minor leaks as par for the course when it comes to plumbing.  Although that can be the case in some instances, most often, if your building is more than 20 years old, minor leaks are the number one indicator of an entire piping network that is on ......
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Repiping For Resident Retention

Repiping For Resident Retention
Proactive Planning For Worry Free Plumbing & Resident Satisfaction In our last blog post, we recommended that the New Year serves as a good reminder to assess and inspect your piping systems to ensure they are in proper working condition and not showing any dangerous signs of aging. Taking proactive steps to maintain a functional and leak free plumbing system is one of the key elements of providing a comfortable home and keeping your residents happy. In the age of ‘everything online all the time’, bad news spreads quickly and residents are leveraging various online channels (BBB, Yelp, Google Reviews, Facebook, ApartmentRatings, and others) to communicate their displeasure and frustration.  Every property has residents looking for opportunities to criticize their community, and there is no better reason to criticize than having a plumbing leak that does a lot of damage. If your community is having or has had its fair share of leaks, it is critical to remedy the situation quickly and decisively to avoid this resident criticism.  If leaks are not immediately addressed, residents feel as though the property does not care about their living conditions, personal belongings, safety or well-being.   From a resident’s perspective, a leak, no matter how small, is a real emergency, so it’s critical that your property has effective and clear communication protocols in place to keep residents informed on the steps being taken to remedy the problem. Properties that have repeated leaks are often faced with considerable resident dissatisfaction, lowered resident retention and increased costs (......
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