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About me
Disclaimer: My views are my own and are not representative of any Management Company. I am an independent-thinking real estate professional specializing in reinventing challenged properties. COS;CAM.
Historic Buildings, Houses, all things Southern, & Art
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Mindy Sharp

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TRA Consulting and Management

  • Karma
  • Member since
  • Tuesday, 15 November 2011 09:25
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  • Mindy Sharp replied to the topic 'New Property Manager' in the forum.
    Hi Amy,

    First of all, yay! Got a new position! I always like to acquaint myself with the office and knowing where everything is and how to find what I cannot find. Organization is the key. So, if you need the Make Ready Board, get one. Maybe with a smaller property, you won't need a large board. I...
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    kunena.post 43 days ago
  • Some management companies are utilizing the NAA lease with has an addendum restricting the option of a resident subletting for short periods of time, including Airbnb. However, for student housing properties, especially when close to the campus and have huge football programs, we used Game Day...
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    kunena.post 71 days ago
  • Mindy Sharp replied to the topic 'Rent Collection Advice Needed' in the forum.
    Hi Tara,

    It's tough to be the new sheriff in town. I would suggest posting a new Rent Collection Policy Notice on every unit's door that outlines the policy in bullet points, which is easier to read than a bunch of words, though you can and should quote the lease at the bottom. As for residents...
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    kunena.post 71 days ago
  • Don't despair. Sometimes the person doing the interviewing is "not in charge of the follow up" because the company's HR department is. And, as we know, while a candidate anxious for feedback, the HR person may be bogged down dealing with a hundred issues a week. If the DM, RPM, or community manager...
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    kunena.post 107 days ago
  • Mindy Sharp replied to the topic 'Improvements in Invoice Payment?' in the forum.
    This is a typical scenario, Brent. Most onsite staff processing invoices would not forget about it, as they should be checking their systems to see that the invoice was paid monthly. At the very least, I keep a file with processed invoices which I check against sent checks, etc. Once I see a check...
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    kunena.post 163 days ago
  • If I have to keep giving notices to residents, then I start charging everyone a $50 fine. For example, we recently had a building door broken at the closure. I had it fixed and posted notes on all the building residents' doors. Hummmm. Then it happened again. Had the door repaired again and cost...
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    kunena.post 178 days ago
  • Mindy Sharp replied to the topic 'Tenant trouble' in the forum.
    Yes, check your lease. However, it seems to me that Tenant 1 is definitely responsible for the cost of repairs (in my experience I have always charged back for the costs) and issue a 30-day Quit or Cure for disturbing the peaceful and quiet enjoyment of Tenant 2 (especially and even though they have...
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    kunena.post 178 days ago
  • I LOVE newsletters and this is no secret. I LOVE the newsletters I create with personalized content directly related to a specific property. Those have always been highly regarded by residents and they like them enough to ask for copies to send to parents, etc. because they have been featured in an...
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    kunena.post 206 days ago
  • True. Dealing with the difficult situations allow us to grow and learn as managers, etc. The hardest thing, and I get this, is when a resident's circular thinking interferes with one's ability to communicate in a way the resident finally understands.
    komento 206 days ago
  • A few years ago during the recession, I suggested exactly the same thing regarding the "freebie," and was strung up by my thumbs for it, though I have stood by that every day anyway. I agree 100% with everything you have written.
    komento 212 days ago
  • Mindy Sharp replied to the topic 'How To Avoid Hiring Smokers' in the forum.
    When an existing property has not had a Smoke Free designation ever (which could mean for 30+ years for some communities) it would be the Owners' decision to create such a designation. In some states where smoking is almost a rite of passage, there may be many residents who are smokers. It is easier...
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    kunena.post 216 days ago
  • Thanks, Julia! Do you have any stress relieving tips you or your Corporate Office use to ease onsite teams?
    komento 216 days ago
  • Mindy Sharp replied to the topic 'Running Applications' in the forum.
    Amanda, your company should be providing a Resident Selection Criteria to every property manager. There should be something in writing in the leasing office, too, that can be given to applicants so they know what is looked at regarding their background (credit/criminal). Applicants whose...
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    kunena.post 221 days ago
  • Mindy Sharp replied to the topic 'How To Avoid Hiring Smokers' in the forum.
    What about simply being a designated non-smoking office/shop? I once worked for a real estate company that had such a designation. I agree that smokers tend to take a lot more breaks than non-smokers, but I have not deliberately NOT hired someone who smokes. Usually we as a company stress the health...
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    kunena.post 221 days ago