Topic: Platforms for live web chat

Amy Whitehouse's Avatar Topic Author
Amy Whitehouse
Hello everyone! I hope you're all staying safe!

Quick question. We use RentCafe at our property right now and I'm 99.9% sure they don't offer live web chat services. Because of social distancing, we'd love to be able to engage with our prospective residents (or current residents) in a live chat platform during business hours.

Are you using Live Chat? What software/company do you use? I found a posting from 9 years ago but it seems that most of those companies are out of business or no longer servicing the multi-family industry.

Posted 2 years 4 months ago
Jennifer Suski's Avatar Topic Author
Jennifer Suski
Amy, please call me at 818-669-7065. My company currently offers Webchat and are trying to learn more about property management. This could really be a win win
Posted 2 years 4 months ago
Brent Williams's Avatar
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Amy, are you only looking for live chat, or will a chat bot work?
Posted 2 years 4 months ago
Dylan Scott's Avatar
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For all our clients, we setup Facebook messenger. Its pretty easy to setup on your website, its FREE, and it has two major benefits:

1 - It connects directly to your Facebook page for credibility
2 - It automatically shows the prospects information (name, location etc.) without having to enter any form

As an added benefits, you can set it up for automation kind of like a "chatbot". But again - best of all ITS FREE!
Posted 2 years 4 months ago
Kathryn Benadum's Avatar Topic Author
Kathryn Benadum
Hi Amy! PERQ specializes in engaging with your website traffic. We enable you to display your virtual "touring" options to prospective renters on your property website, and we also have an "Ask a Question" experience that connects prospects directly to you for live chat. I'd love to chat with you more, and see how I may be able to help you. At the very least, I am happy to share industry knowledge and be a resource for you.
Posted 2 years 4 months ago
Kristen Mackey's Avatar
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RentCafe has a webchat feature. We personally don't like bots as the experience isn't stellar utilizing certain AI technology bots. Some are better than others. RealPage and I believe Yardi have actual live agents take the chats, very costly versus a bot.
Posted 1 year 9 months ago