Hi Terry, I highly recommend the forms included on the National Apartment Association website. There are great documents in their Emotional Support Animal Toolkit on their website, naahq.org. Great forms, and great tools, to include scripts for each team member to use. Take a look! VS

Do you use a form for the resident to give to their health care provider to sign? If so, will you share?

Sorry to be late in joining in this conversation. If you are a member of NAA (National Apartment Association), they have an Emotional Support Animal Toolkit on their website, www.naahq.org. This is a wonderful tool to us, and includes forms to request an accommodation, a form for the health care provider to complete, and even scripts for your team to use. That being said, I LOVE Ann's idea of adding language that states the health care provider will agree to testify in court if necessary.

Mike C. - This document only discusses ADA. As a housing provider, you are also required to follow the Fair Housing Act which does not distinguish between Support and Service animals.

Be careful.

My experience has been similar. I have asked to whom to send this 3rd party verification and 90% of the time, the Prospect or Resident drop the matter completely. For those that accept the verification process, the matter is quickly handled and I have had no problems at all.

Thank you for this form.
I also am a long term Manager ( 1985) and this is definitely an area that has gotten very muddy. Treading very carefully has been tricky.