Topic: In my property management career, I've developed a pretty comprehensive list of shortcuts

Lisa Trosien's Avatar
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In my property management career, I've developed a pretty comprehensive list of shortcuts that I've used over the years, and I'm certain many of us have them. (Think 'great ideas' and 'time savers' as well as 'miscellaneous things that work').

I think it would be great if we could all share them here in the comments.

Here are a couple of mine:

1. Baby oil works great to give stainless steel (in models and ready vacant apartments) sinks a 'just polished' look. Inexpensive and effective.

2. Scented oils added to light bulbs in office and model lamps work great to create a scent that spreads throughout the space. Just make sure to only use a small drop or two and put it on the bulb when it is cool, not after it's been lit for a while and is hot.

3. "Move out" gifts are extremely effective in getting referrals AFTER a resident has moved out of your property.

4. Small jars of touch-up paint are great to include with move-in gifts. Make sure you label them for the appropriate rooms.

5. I always gave every resident 'one free late' rent payment per year. I never had anyone abuse it and it worked wonders in creating goodwill. They had to pay by the 15th, but had no late fees. Only one per year allowed per resident, in good standing.
What are some of your shortcuts, ideas, techniques, etc.?

#propertymanagement #apartments #apartmentleasing #multifamily #multifamilyindustry #apartmentindustry #apartmentmarketing #multifamilymarketing #residentretention #moveingifts
 
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Posted 1 month 2 days ago
Last edit: by Amanda Hill.
Crystal Buchanan's Avatar Topic Author
Crystal Buchanan
I do free carpet cleaning at renewal - I’m sure this is a common one but never know.
Posted 1 month 2 days ago
Donna Schatz Pinney's Avatar Topic Author
Donna Schatz Pinney
Crystal Buchanan we do this as well
Posted 1 month 2 days ago
Connie Mathes's Avatar Topic Author
Connie Mathes
Love the mo gift idea. What do you do?
Posted 1 month 2 days ago
Lisa Trosien's Avatar
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Connie Mathes We did a large, gourmet chocolate bar. It was always a HUGE hit and a big surprise. Gave it to them when they turned in their keys. People absolutely loved it. And no, if we evicted them, they did not get it.
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Posted 1 month 2 days ago
Greg Miller's Avatar Topic Author
Greg Miller
Lisa Trosien You can get chocolate bars with your logo molded into them. You can also get chocolate bars with a golden ticket inside.
Posted 1 month 2 days ago
Lisa Trosien's Avatar
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Greg Miller We did have the logo on these.
Posted 1 month 2 days ago
Kimberly Garza's Avatar Topic Author
Kimberly Garza
When I was on site, I actually created a Monopoly looking "get out of late fees free" coupon to give residents at renewal. They had to turn it in by the 1st and pay by the 10th. It cut down so much on the "but I've been here for a year and never late" comments.
Posted 1 month 2 days ago
Heather Hawpe's Avatar Topic Author
Heather Hawpe
Move in gifts: plunger, stack 2 rolls of TP on the stick, dishwasher detergent, hand soap, hand sanitizer all with your property label slapped on them.
Posted 1 month 2 days ago
Becky Currie's Avatar
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#5 !!!! I always did this as well and it’s everything you said and more!
Posted 1 month 2 days ago
Jennifer Ashley's Avatar Topic Author
Jennifer Ashley
Following. The post and suggestions have all been great! We used to do a monthly drawing and anyone who came in and paid rent on time by 5:00 on the 5th every month, put their apt # on a tiny piece of paper we had ready and they folded them and put them in a fish bowl. On the 6th of every month we would draw a winner and record it and post it on our page for the residents to all see (and as proof we weren’t cheating or choosing favorites). The winner got $200 off their next months rent. Then we drew again and the second person got $100 off their next month rent. They loved it and it encouraged them to pay on time because everyone wanted to win lol
Posted 1 month 2 days ago
Lisa Trosien's Avatar
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I did this in the past as well, with great results. Thanks for sharing!
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Posted 1 month 2 days ago
Louise Habib's Avatar Topic Author
Louise Habib
Jennifer Ashley we’ve done this to for residents who paid in or before the first. They loved it!
Posted 1 month 2 days ago
Julie Curtis's Avatar
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1. Unless you have a real, true and valid reason to say no the answer should be yes. (This includes requests made by team members who report to you.) 2. Use common sense when making decisions. If the company you work for makes you do things that violate your ethical code or hurts your soul, move on. Rules should not get in the way of doing good business. 3) When in doubt ask your attorney! 4) if you feel like you are at odds with a team member or supervisor, address it with that person directly and quickly. You’d be surprised how quickly it clears the air. *Do not* address it with other people or gossip about it. 5) Be kind. Even if you have to evict someone, even if they screw you over, you don’t know what led them here. Karma is a B and if they are just bad people it will catch up with them. If they are down on their luck they will remember your kindness.
The following user(s) liked this message: Becky Dotson
Posted 1 month 2 days ago
Aimee Myers Murphree's Avatar Topic Author
Aimee Myers Murphree
These are great!
Posted 1 month 2 days ago
Kayla Margarum's Avatar Topic Author
Kayla Margarum
The company I work for has a renewal program that part of their renewal we can offer incentives like “carpet cleaning, new fixtures, replace old appliances etc”. The longer the resident the better the incentive! I manage 2 old properties so I have quite a bit of long term residents they love it!
Posted 1 month 2 days ago
Darla Brown's Avatar
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love them all but really loving # 3 and 4 . Great ideas.
Posted 1 month 2 days ago
Amanda Coogle's Avatar Topic Author
Amanda Coogle
Love these!
Posted 1 month 2 days ago
John Sigman's Avatar
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This is an extremely worthwhile post. Should be pinned to the top of the page for new members ...
Posted 1 month 2 days ago
Lisa Trosien's Avatar
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I just always crowd-sourced baby food jars from my residents. It was free.
Posted 1 month 2 days ago
Lilah Poltz's Avatar
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This is a great thread! So much wisdom!
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Posted 1 month 2 days ago
Eve Dandridge's Avatar Topic Author
Eve Dandridge
Sarah Brewer 1 late payment per year
Posted 1 month 2 days ago
Shannon Faith's Avatar
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Just an fyi... you don't need to comment "following" or "." to be notified of new comments. Just click the 3 dots on the original post, then click "turn on notifications"
Posted 1 month 2 days ago
ARLENE SMADJA's Avatar
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Thank you for the great ideas!
Posted 1 month 2 days ago
Wendy Werner-Draper's Avatar Topic Author
Wendy Werner-Draper
We do many things every month to engage residents. It can be as simple as celebrating random holidays, breakfast on the go, we "hug" a building at a time with different surprises, etc. In today's world most things can be done online, so we make a point to try to SEE our residents! This way we can thank them for choosing to live with us and make sure everything is ok in their apartment.
Posted 1 month 2 days ago
Greg Miller's Avatar Topic Author
Greg Miller
Move-out gift is a great idea. Something for their new home. Leaves a lasting impression.
Posted 1 month 2 days ago
Barbara Savona's Avatar
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A google folder of templates for many scenarios. Not to copy and paste but to give you a jumping off point when you need to respond to something and your brain is tired. A google folder of all resolutions of logos and marketing materials that can easily be shared with owners, suppliers, etc. A running Google doc of employee FAQs that everyone can access and add to. Bonus points for links to explainer videos recording tasks so others can learn without repeating answers to the same questions.
Posted 1 month 2 days ago
Babbie Jaco's Avatar Topic Author
Babbie Jaco
Nice and thank you for sharing!
Posted 3 weeks 5 days ago
James Stewart's Avatar
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Hi Lisa, GREAT ideas as usual! could you point me toward a good vendor for logo chocolate bars? Jim Stewart
Posted 3 weeks 5 days ago
Margie Miller's Avatar Topic Author
Margie Miller
I like to follow the marketing calendars that are out there and have little events. I have had a p-nut day where residents could come and get p-nuts for their movie night. I have had coloring books and crayons on national coloring book day. I had prizes for all the kids and the grand prize has a Disney notebook, a kindle fire, drawing tablet, color pencils and some other stuff to stimulate creativity as a prize. I have had hot cocoa bars with all the fixings and coffee bars with flavored honey spoons and other add ins. My property is very small and doesn't have a community center so I am more limited and have to do smaller events.
Posted 3 weeks 5 days ago
Jennifer Ryan's Avatar Topic Author
Jennifer Ryan
I want to hear more about "hugging" a building!!
Posted 3 weeks 5 days ago
Anonymous's Avatar Topic Author
Anonymous
This is great wisdom and I agree with you. I find sometimes that doing the "right" thing by the resident is opposite of what ownership requires. An example is charging for afterhours lockout fees. I don't agree with the policy and am on the side of the residents, but I can't waive the fees because this is a budget item. If I waive a fee for one resident, I have to waive them for all. I tried the "one time" courtesy route and people then demanded it.
Posted 3 weeks 5 days ago
Becky Dotson's Avatar
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Sheila Shine is a great product for shining sinks too.
Posted 3 weeks 5 days ago
Becky Dotson's Avatar
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I love this! "gourmet?" what brand? just curious
Posted 3 weeks 5 days ago
Becky Dotson's Avatar
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LOVE the golden ticket! What did the ticket get them? or just the excitement of finding it?
Posted 3 weeks 5 days ago
Becky Dotson's Avatar
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Love this!
Posted 3 weeks 5 days ago
Anonymous's Avatar Topic Author
Anonymous
1) Go to a dollar store and buy a bunch of cat and dog toys and treats. Put in the apartment with your other "Welcome" gifts, so that you can welcome their furry friend as well. New residents LOVE this. 2) Send out "happy" emails and not just emails about rules, and those breaking them. For example, introduce a new staffer with bio and pic, Pet of the Month, Resident Events, new retail openings near (or at) the property, festivals and events close by - the ideas are endless! 3) Do the hardest part of your job in the morning - first thing. Not when you are tired and prone to making an error or poor decision. Schedule that difficult conversation or meeting at a time when all parties are calm and rational.
Posted 3 weeks 4 days ago
Becky Dotson's Avatar
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Love the touch up paint Idea. I always keeps disposable containers and jars on hand at work to put touch up paint in for residents instead of asking them to bring a container.
Posted 2 days 16 hours ago