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A Facebook Case Study

A Facebook Case Study

Last week we decided to implement a marketing idea from the Multifamily Insiders Social Media Webinar featuring Virginia Love and Ed Spiegel.  Here are our results:

Property: Autumn Breeze Apartments.   300 Unit class B+/ A property

Location:  Noblesville Indiana.  suburban Indianapolis

Strategy:  To engage resident of the community by utilizing the Property Facebook Fan Page.  The event is titled “2011 Cutest Pet Contest”.  Residents will submit photos of their pets and the pet with the most “Likes” will win Free Pet Rent for 1 year.

Implementation:  Flyers were posted in common areas advertising the contest.  Contest rules were as follows.

1.       Resident will submit a photo of their pet by March 31st via email

2.       After the deadline, the photo’s will appear on the Facebook Page

3.       Visitors can vote for a pet by “Liking” the picture of the pet. 

4.       Residents are encouraged to get their friends to vote for their pet.

5.       Everyone must “Like” the Facebook Page prior to voting

Results:  Prior to the contest, the Facebook Page had 104 fans.  Traffic to the page was sporadic, as was posting.  Within 72 hours, the Page received over 200 additional fans.

Follow Up:  We are now posting links, jokes, polls, and other contest on a daily basis to keep our new audience engaged and returning to the Facebook Page.   A property scavenger hunt is in the works, and the Community News Letter will soon be only found online.

 
This comment was minimized by the moderator on the site

That's fantastic! Many communities have had this type of success with pet contests. Good job!

  Charity Zierten
This comment was minimized by the moderator on the site

Thanks Charity. This is the first time we have tried it and we are very pleased with the results. The big question now is how do we keep our new "Fans" engaged and coming back? Any ideas would be greatly appreciated!

  Danny Soule
This comment was minimized by the moderator on the site

Great job, Danny. I think you're on the right track with the links, jokes & polls. I've also seen the scavenger hunt idea work extremely well for a property here in Columbus. Keep it personal, and have a real conversation with your residents ... it may sound too simple, but it's one of the best ways to keep them interested. Keep us posted on how it goes!

  Mike Whaling
This comment was minimized by the moderator on the site

Danny, it is up to you and your team to keep them engaged. Continue to host contests, throw out random trivia questions, and post resident events online. Just get creative. And it's important to be just as social in person as you are online! Hope that helps!

  Jasmine R. Brooks
This comment was minimized by the moderator on the site

Very true! We attended a Bark to the Park event this weekend where we photographed pets for the Cutest Pet Contest. We gave out our fan page link to everyone who was going to participate. Same concept as above, the pet with the most likes will win a Petsmart gift basket. Yesterday we emailed all of our participants and told them that the contest was online. Within 24 hours we already have 40 new fans following us. Engaging the community with polls and activities will definetely keep them coming back.

  Nancy L. White
This comment was minimized by the moderator on the site

@Danny,

Keeping followers engaged can seem tough but over time you can learn simple tricks. Most Facebook users follow many pages. I can't believe how many of the pages I follow post the same questions everyday, they are putting no effort into their posts. An example: "today is mothers day, what do you love about your mother?" While this sounds like a great post to engage your customers, think of how many other pages have asked the same thing. I have found that if you come off as honest, and not trying to post just simple questions that you stole from someone else's page, your users will appreciate it.

Thats my opinion,

Nick

http://Twitter.com/NicholasWyma

  Nick

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