Welcome to The Multifamily Insiders Community| Property Management | Resident Retention

Now that sneakers with dresses are considered fashionable, do you allow your leasing staff to wear sneakers with their work attire at the office?

Yes or No?

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Brent Williams

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What is your policy around max bodies per bedroom? Adults + children.

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Here’s another scam/fraud in DFW

Brent Williams

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"Bonus Bedroom" HA!

Gerry Hunt, Stephanie Oehler and 1 other

Lilah Poltz This is the creepiest "bonus" ever!

Stephanie Oehler um..... NOPE!

Gerry Hunt Well ~~ it looks safe enough ~~ it would be hard to fall out of bed!! 😂😂😂

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Yes, yes & yes! Great article and conveys passion for the industry & others. Well said!

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I would love to hear if there are any really good & successful integrations out there?

Lilah Poltz

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Jonathan Weatherford My assistant and I both go “not it” when “that” resident calls. Then we will say “it’s your turn. I got it last time.”

Stacey Pichette I’ve had my assistant tell them “she’s not available right now” several times lol

Brenda Hammett Not saying I ever did this. But……… grabbing the phone and pretend to be talking when “that” resident comes in….

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The Employee’s Experience Effects the Customer’s Experience

Did you know the customer’s experience is connected to the employee’s experience? While you may be familiar with customer experience, I want to expand on employee experience and how the two are connected. Employee experience encompasses all that people encounter at an organization. It’s an extensive view at the relationship between the employee and the organization. It involves the very first interaction an employee had with th ...

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Is anyone attempting to tighten up policies on how you approve ESAs. I know it has been a problem but WOW lately it seems SUPER OUT OF CONTROL!
We even have people flat out say “oh I’ll just get an ESA letter”!
I’m like ummmm no….that’s not how this works?!?!
Just curious if anyone would...

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How to Get the Most Profit When Selling Your Investment Property

All too often I receive inquiries from a potential seller that wants to “get the highest price” for their property, but does not want to list it, or market the property. This seems counter intuitive, especially tothe basic law of economics… supply and demand. Although there is not much an average seller can do to affect the supply line, they can create demand by using a good agent. I started my career working in real ...

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