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You Have a Personal Brand, Even if it is not Intentional

You Have a Personal Brand, Even if it is not Intentional

In a packed room at this year's #Apartmentalize, Barbara Savona, CEO & Co-Founder of Sprout Marketing, and Stephanie Graves, Co-Founder and CEO at Q10 Property Advisors, LLC, dove into what it means to have a personal brand, and how to proactively take charge of that presence.  Personal branding is your reputation, how you are perceived by others, and as Barbara said, "personal branding is what comes to mind when people think of you. It's a collection of your skills, experiences, personality and values".  Further, "Personal branding is an inside out job. It's more about expression than creation. It's a vehicle that allows you to reach both personal and professional goals while making an impact on your network." 

Stephanie Graves
Co-Founder and CEO at Q10 Property Advisors
 

Barbara Savona
CEO & Co-Founder of Sprout Marketing
 

Just as importantly, "you have a personal brand, even if it is not intentional."  In other words, people will make assessments of you regardless, so taking control of your personal brand means being proactive in defining how you are perceived by others.  In this session, Barbara and Stephanie shared how to take charge of your personal brand, how to define what it actually entails, and pitfalls to avoid.

To kick things off, they stressed that you do not need to know a full vision of what your personal brand is or could be.  Personal branding is a vehicle that can go as fast or slow as you want, and you don't need to know your final destination.  As you think about how you want to be perceived and known for, what you initially define may vary drastically to where you end up down the road.  For example, Barbara shared:

My mission has always been to champion property managers. That's where my roots lie. Over the years that network has extended to all the roles that impact the property manager. When I'm having a conversation with a CEO of a company, I'm always looking to connect the dots on how this ties back to the property manager. How can I help the c-suite understand their challenges and their goals a little better? And at the same time, how can I help the property manager understand the expectations of the c-suite. My goal is to be a bridge for those conversations.

How does one being to define their own personal brand?  Stephanie and Barbara suggested asking those closest to you what they think your gifts are.  What do they feel are your personal strengths, as that may actually differ from what you perceive about yourself. Another approach is to consider what people come to you for help with.

On a personal note, in my role at Multifamily Insiders, I'm often working with aspiring authors, and the most common challenge they face is that they "don't know what they know."  In other words, we tend to look at our own knowledge as commonplace and not valuable to other people.  But in reality, we are treasure troves of unique experiences and perspectives, so what I often do with these aspiring authors is to simply brainstorm with them, teasing out nuggets of information and topics that they feel may be boring but are actually quite enlightening.  So I would recommend find someone outside of your immediate sphere who can help tease out some of those brilliant gems locked in your brain.

Stephanie and Barbara also shared some thoughts about building that brand:

  • Think about your "tone".  Sometimes picturing a specific person can help clarify how you want to "speak" to your tribe.  Are you looking to be supportive, motivational, challenging?
  • What is your purpose?  Knowing what impact you want to make can make your communications much more intentional.
  • Being authentic means sharing some of your struggles, as people relate to vulnerability.
  • Consistency doesn't necessarily mean every day.  It means consistent at your comfortable timeline.
On the subject of purpose, they showed a video of Mike Brewer, Chief Operating Officer at The RADCO Companies, who has produced over 1,500 vlogs over many years.  He shared that as an introvert, vlogging has helped him put himself out there without a lot of risk, helping him build confidence and courage over time.  Each vlog was an exercise, with 1,500 "reps" to develop that skill of speaking.  In this way, his efforts with personal branding were also a way to focus on personal development at the same time.

Similarly, I've personally found that by sharing knowledge through speaking, writing blogs like this, or on social media forces the individual to reflect on their own knowledge, honing and sharpening it.  When you are tasked (or task yourself) with sharing knowledge, it forces you to examine that topic at a higher level in order to convey your message.  For example, let's say I'm going to share best practices of running a Facebook Group – The process of gathering all those thoughts and experience force me to reexamine everything so that my lesson is as impactful as possible.  So by taking the time to share thoughts with others, you end up improving your own understanding of the core concepts.

Lastly, and maybe most importantly, Barbara stressed that it is important to live your brand.  If you are authentic, your brand will follow your true self.

How focused is the multifamily community on developing their personal brand?  We asked the Multifamily Insiders community on LinkedIn:

How do you define your own personal brand?  What are you doing to develop it?  Share your journey, tips, and experiences below!

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This comment was minimized by the moderator on the site

I'd love for the comments here to be collaborative to build upon the session! So let me kick things off and share how I define my own personal brand: My goal is to always help people shine. We have so many amazing people in multifamily, so my brand is to figure a way to put the spotlight on them so that their brilliance can spread to the larger community. I always want people to see me as a resource to help them expand their own personal brand. Kind of like how there are "accelerators" for small businesses, I'd like people to use me as an accelerator for their presence in multifamily.

How about you all? How do you see your own personal brand, and what are you all doing to bring it to fruition? Are you active in social media, do you get involved in an apartment association? How are you building up that personal brand?

  Brent Williams
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Brent, do you feel suppliers are more likely to build a personal brand? 70% of those I’ve interacted with on this front come from the supplier side.

  Kara Rafferty, CAS
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I think you are absolutely right. I think there is a clear line between personal brand and supplier success, but it is a bit more fuzzy on the property management side. That's pretty unfortunate though because I think there are absolutely great benefits to those on the management side. As an example, I think if you asked those that have had leadership roles in their apartment association, they would absolutely say they got a ton of value out of that, even though it may not have been clearly tangible.

  Brent Williams
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When I post, and what I try to present as *Donje, the brand* is someone knowledgeable about multifamily, but super approachable and I also tend to speak from a property manager or a marketing perspective. I support the onsite team as they are vital to our industry, and the job is hard, and I know this because I did it for 15 years. I try to create a community of like-minded people who are all rooting for one another and want each other to succeed. I aim to educate newcomers and those who haven't been on-site and share ideas that might make life easier. I have been a people manager for most of my career, and I like to educate myself and others on leadership tools and best practices. A lot is going on with me, but at the end of the day my brand is "Multifamily Fanatic, Digital Devotee, and Community Builder." This helps me scoop in my experience onsite, in corporate, and on the vendor side, talk about everything I am interested in, but still stay on brand. I am active on social, on here, and in my local association. One of the things I would say is great about my brand is that it is my real-life persona. I talk in my own voice, which helps the IRL experience be as fun as the online one if not FUNNER, because I'm much louder in person!

  Donje Putnam
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Absolutely love this!! I agree you do a great job at talking in your own voice - your blogs are incredibly accessible and feel like they are written by a real person sharing real experiences. You have no idea how many times I have pointed to your blogs as examples of fantastic brand building!

  Brent Williams
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Brent, what’s your favorite? I need to read my first Donje blog!

  Kara Rafferty, CAS
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This comment was minimized by the moderator on the site

My favorite session by far was this one. In a virtual age of selling, it's vital to demonstrate a taste of your tone and personality. It breaks down barriers faster and gets you deeper relationship through shared experiences.

I found it was helpful to map out what I was passionate about and wanting to “say”. I try to stay within that framework and always be testing out new hashtags to see what audiences I can build. Don’t be afraid to delete a post and go outside that comfort zone. I more often hear positive feedback from someone that did not like or comment on how my post effected them.

As being extremely active in my local association it helps me stay in tune with what's relevant. I'd love you all to follow us ? @aptsofny

I want to see more ideas!!!

  Kara Rafferty, CAS
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Thank you for bringing up your local association! I think most people don't think about that volunteer aspect of building a personal brand. Volunteering sets a tone for what your personal values are and makes you more accessible to a larger audience, as well. Love it!

  Brent Williams
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Sounds like this was an incredible and valuable session from Barbara and Stephanie. Personal branding can have so many benefits if curated well.

For me, a personal brand is WHO I choose to be - WHO I choose to present myself as to the world. It's about what I stand for, what I'm passionate about, and what I offer to others. It goes beyond my job title or anything else that was given to me. When you create a strong personal brand, you're essentially creating a reputation for yourself.

I intentionally choose "SUPERFANTASTIC" as my calling card - or personal brand.

There is a lot of personal accountability that goes along with being intentional to who I curated myself to be online and in person. Whatever your personal brand is, be that in both your personal and professional life. If you cannot be the same in both worlds, one will catch up with the other and it will all come crashing down...

But most important of all, be the you that the world needs.

  Gary Gregory
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"If you cannot be the same in both worlds, one will catch up with the other and it will all come crashing down..."

YES!

  Brent Williams
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The short version for how I define my personal brand.: problem solver, people connector, community builder. The extended version is shaped by adding growth mindset, change agent, unwavering determination and strategic vision to the short version. What am I doing to develop my personal brand? I am consistently documenting my journey while being 100% myself. If you have been connected with me on LinkedIn and get to know me later, you'll learn quickly that I am the "What you've read is what you get, zero BS." My journey have started the moment I realized that "Work hard, wait in line and you will get a seat at the table" was terrible advice. In that moment, I started building my own table and my life has changed for the better in ways I never imagined. Tips: Document your journey consistently. Show up and tell your story every day, even when you don't feel like it. The rest will work itself out.

  Adrian C Danila
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I love that - build your own table!

  Brent Williams
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Superstars Barbara and Stephanie both shared such wisdom in this session as well as background on how they have built their brands and reputation. Hearing their stories and advice took me back to when I was forming my business 18 years ago. I was on a journey to discover and define “what do I want to be known for?” as well as what can be my biggest impact on my industry? I also asked my family, friends and clients if they would describe me in 3 words and found common elements of "Inspire. Educate. Motivate." That was a clear affirmation to me that what I hoped and worked super hard to be has become a reality hence my “brand”. I do not take my reputation for granted as I protect it with care in my messaging, social posts, topic choices, my website look and alignment with industry professionals.
Of course, I know that my brand is ever evolving however what never changes is my true nature of who I am authentically.

  Amy Kosnikowski Dilisio
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I love this, Amy! You jumping in here reminds me of a thought I had about personal branding when it comes to those just entering an industry. When someone starts getting their feet wet in an industry, the first people who impact them leave such an outsized mark on their career story. When I jumped into multifamily, you already had been establishing yourself, so your name was absolutely on my radar right from the beginning. And because of that, you will always be top of mind when I think about those who shaped multifamily for me. I think there is so much power in being someone's initial guide through this industry.

  Brent Williams
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I hope that my brand shows that I am committed to being involved and helping out. I am involved in the local apartment association, and the national apartment association. I also try to be a source of help in my company. I hope to help others and allow their efforts to shine. By doing so, I feel others see me as that helpful, knowledgeable team member.

I am also always trying to learn and grow my own knowledge.

  Mathew Clemons
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What are the best ways to get involved in either the local or national association, Mathew?

  Brent Williams
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I love this post mostly because it's a reminder that the community thinks of you a certain way, even if you haven't intentionally cultivated a personal brand.

  Ellen Thompson
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Thanks, Ellen!

  Brent Williams
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I'd like to say that I've worked really hard on my personal brand over the years, except I really haven't. My "brand" happened very organically. I think my naturally outgoing personality and high energy level initially got me 'noticed' (and it definitely opened some doors for me), but over time I did become more mindful and intentional about my brand. I refined my brand based on experiences - when I'd meet someone in a higher position that I looked up to, I paid close attention to everything they did - how they talked, walked, how they treated others, etc. But I also built my brand based on what I didn't want to be and that was almost easier than trying to figure out what I wanted to be known for. I didn't want to be cold, stand-offish, moody, too formal, direct, etc. And so, over time, I *think* I became even more approachable, welcoming, happy, collaborative and "open" - in that, I share enough personal information, struggles and fun tidbits that let people get a peek into the authentic version of me - not just the professional me.

And I absolutely agree people will form their own opinion of you whether you're working on your brand or not. Maybe some just don't care about this, but I am an empath and care so deeply about others (and what they think of me) and I'd never want to let others control that narrative if I could help it. Just like any corporate brand, I want to have as much control over my own brand as possible. Then, if/when things go wrong (which, sometimes they do), you at least have some brand equity built up to defend yourself (and your personal brand).

  Kristi Fickert
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I love how it developed organically, but also how your efforts had almost a looping effect where being approachable led you to be more open, which then led to being more approachable.

  Brent Williams
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Oooh, interesting question, Brent. Your prompt took me back to 20++ years ago when I first joined the training team of the owner/manager company I worked with. One of the regionals referred to us (trainers) as the 'Happy Police', because we brought the fun and joy. On the one hand, I feel like that trivialized all that we did, which was important work (developing people! What could be more important!) On the other hand, HECK YES, I want to bring the happy! I still carry that mission with me today. I'd say that my objective with all my interactions, whether they are IRL or virtual, is to lift others. I want individuals, and their work lives, to be positively impacted by our interaction. That's why you'll rarely find me using social media to vent or gripe. Happy Police don't do that. There are plenty of others who will; that lane is jam-packed. Me? I'm looking for the good. I know I'm not alone in that; my favorite follows (including many of you in this thread) are also spreading the sunshine.

I'm a work in progress in many, many ways. One thing I'm working on is less separation between the personal and the private. When I first started my career 30-ish years ago, I was pretty rigid about "appearing professional" and put a lot of barriers up. As a result, I'm not one to do a lot of sharing of my parenting milestones and challenges in my work channels. But, lately I've noticed that I really love hearing about parenting and other personal stuff in others' shares. You may see me sneak more of that content into my posts in the future. My kids, after all, are my best work - truly.

I hope this is helpful; thanks to all for sharing your approaches! I learn from each and every one of you.

  Kara Rice
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So does the Happy Police prefer tasers or rubber pellets? Just wanting to make sure I know what I'm getting into!

  Brent Williams
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Nerf, of course!!

  Kara Rice

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