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The Time For Change Is Now

If you are looking for the right time to make positive change in your life, now is that time! Don’t get me wrong, it's a good way to kick off the New Year but why wait!    Making a resolution is the same as setting a goal, there’s no reason to wait for the stars to align before acting, just go for it!   Like many of you, I have many goals that I’ve already started to push forward with (some of them have me in a lot of pain right now). I’ve enjoyed talking about resolution goals with others, however; I'm surprised at the number of people who have simply stopped making resolutions for the simple perspective that they will not be successful.     Sometimes we fail when trying to make better decisions or implement positive change but that’s no reason not to try. If you have a history of not reaching your goals, at least you have a history of goals and that should never change. Therefore; my recommendation is to keep pushing forward! If you need to start with small goals and work your way up, go for it.   I’ve got 3 tips for positive change and you don't have to wait until the new year to get started. Maybe you could incorporate one or all of them with your plans for a prosperous year.   1. Self-Awareness: If you can easily find reasons to not be successful, ask yourself if your reasons have a solution. To be truly successful we are going t......
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5 Vital Questions To Ask Yourself When You Are Stuck

5 Vital Questions To Ask Yourself When You Are Stuck
Have you ever been cruising through life, when all of a sudden, you hit a wall? I experienced this feeling of being stuck shortly after the Great Recession of 2008.  My business and life were both in the midst of an upheaval, and I began to question my purpose in life. I decided to take massive action and enroll in Life Coaching School at IPEC (Institute For Professional Excellence In Coaching), and was presented with these five vital questions during the training:     What do you want? What frustrates you about your life/business? What would it take to double your business? What have you tried and not tried? What is the number one thing you are trying to accomplish?   What do you want? This may seem like a fairly easy question to answer, but I will guarantee you that if you ask most people what they want, they will quickly proceed to tell you what they DON’T want. Therein lies the enormous problem. Most people’s focus is on what they don’t want, and any successful person learns that what you focus on is what grows in your life. It may appear to be a simple question, but once you can address the question, answers will begin pouring out. Let me give you a personal example.  During the time I became disgruntled with my business, I kept telling myself that I did not want to continue down the same path. I knew what I didn’t want, to work at the restaurant. What was it that I ......
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The Importance of Volunteering and Charity Work

The Importance of Volunteering and Charity Work
Giving back to the community should be a part of every apartment company's operations. To begin with, it is simply the right thing to do. However, a commitment to philanthropy can have other powerful benefits as well.  Increasingly, employees and residents are seeking relationships with apartment firms that exhibit a commitment to corporate social responsibility (CSR) Therefore, providing ways for team members to volunteer and perform charity work can have powerful effects on employee morale and make your company more appealing to prospects, residents and investors. Here is a range of ways your company can help your employees give back: Paid time off to volunteerProviding employees with paid time off to volunteer for an organization or a cause of their choice shows that you care about the surrounding community, and that you care about your associates as people. It shows you want to support their passions and that you view them as more than just an employee. Group volunteer outings A company's charitable efforts can also incorporate group outings, in which associates work together to give back to a particular organization.   At ROSS, our associates have participated in group volunteer events at Fisher House Foundation and The Childrens’ Inn at NIH. We have orchestrated spring cleanups of facilities, provided meals for families, prepared gift baskets for residents, and coordinated a Wish List Drive so that our residents and employees can contribute needed items. Gift matchingSome apartment companies have implemented gift-matching programs to encourage employees' charitable donations. Employers typically provide a dollar-for-dollar m......
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Delivery Madness: Are you ready for Prime time?

Many who deal with package management on a daily basis breathed a hefty sigh of relief in January. The holiday season had passed, which presumably meant it’d be another 12 months before another rush of that magnitude. Well, hold on a minute; there are a few hidden holidays that impact the number of packages delivered but what about “self-created” holidays? Prime Day is Prime Time One wouldn’t think a self-created holiday would create such mayhem. Well, unless that holiday is all about packages. Introducing the third annual Amazon Prime Day, which absolutely fits that billing.  Delivery carriers and managers are advised to gear up for this one, which begins at 9 p.m. ET on July 10. Amazon hypes the event as a “one-day only global shopping event for Prime members.” It’s essentially an online version of Black Friday, and you better believe it makes an impact. The e-Commerce giant launched its second ever Amazon Prime Day on July 12, 2016, and it resulted in the biggest sales day ever for the online retail giant, according to CNBC. Amazon declined to disclose how many people signed up for Prime to participate in the sale, but U.S. orders rose by more than 50 percent compared to the first Prime Day a year earlier. Now that Prime Day is fairly established, it’s a reasonable expectation that the numbers will continue to rise. Last year, our customers experienced a 30-percent increase of package deliveries two days after Prime Day. Here’s hypothesizing that the increase will be even sharper t......
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Creating a Culture of Success: Part One

Creating a Culture of Success: Part One
Peter: “The thing is Bob, it’s not that I’m lazy…it’s that I just don’t care!” The Bobs: “Don’t care???” Peter: “It’s a problem of motivation…” From: “Office Space” _______________ If you’ve watched the movie Office Space you know that Peter is NOT happy at his job! He’s done dealing with a corporate environment filled with “TPS reports,” fax cover sheets and reporting to eight different bosses. Now, he’s so over it that he’s just doing enough “not to get fired!” Doesn’t sound like a culture designed for success, does it? The sad part is this doesn’t just happen in a movie-it happens in the workplace, every single day. Gallup says that 70% of employees are disengaged-and that disengagement costs companies $2,000 per employee! YIKES! For multifamily housing companies creating a high-performance/high-engagement culture is so important because this industry burns people out. I mean, how many times have you thought about quitting, or tried to quit the multifamily industry? I know I tried a few times in my career to leave the industry and I definitely thought about it many, many times, because there were so many times I felt it just wasn’t worth it.  ManagInc just released it’s 2017 Benchmark Study on “Corporate Social Responsibility and the Multifamily Industry” and within the report are two statistics indicating that while the average national employee turnover rate is 19% (2016 SHRM Human Capital Report), within the multifamily housing industry the turnover rate is 32% (National Apartment Association.)  Multifamily housing is NOT for the weak! And as leaders in this industry it’s crucial that you recog......
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Lori Webb and Misti McElwee Named Finalists for the AIM 17 Video Awards

I am thrilled to share that Lori Webb and Misti McElwee have been named finalists for the AIM 17 Video Awards for their promotion of the Webinar Wednesday program!  Congrats you two, and we will be rooting for you!

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The Power of Caring for Communities

The Power of Caring for Communities
Giving back to the neighborhoods where you operate communities is one of the simplest, yet most powerful things you can do.  With a new year upon us, your company might have set a goal of initiating or expanding its charitable work. If that's the case, I can't urge you strongly enough to do it. Working to improve the surrounding neighborhoods can benefit an apartment operator in numerous ways. It is, to borrow an old saying, truly the gift that keeps on giving. Among the rewards: Improved associate moraleRegularly providing chances for employees to perform charitable work enables them to satisfy the basic human need we all feel to help others. That in turn can make them feel better about your company. At the same time, group volunteer outings allow team members to strengthen their bonds with each other. Undertaking group charitable outings during operating hours or even offering associates paid time off to perform volunteer work are great ways to let employees experience the positive effects of helping their communities.  At ROSS, our associates have been able to experience the morale boost and bonding that comes from giving back through our work with Fisher House Foundation, which is a network of comfort homes where military and veterans’ families can stay at no cost while a loved one is receiving treatment, and many other volunteer efforts.  Our work with Fisher House has included conducting spring cleanups of their facilities, hosting an Independence Day cookout for families temporarily residing there, making and delivering m......
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Review: "For Rent: The Apartment Manager Series"

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b2ap3_thumbnail_For-Rent-Book-Review.jpgFor Rent: The Apartment Manager Series is a fun ride through the door of property management, following the adventures of our heroine, Cambria.  Like many of us, Cambria's story crystallizes how common it is for us to not necessarily enter the industry with a plan to be property managers, but rather fall into this crazy industry out of nowhere, until it sucks us in to its chaotic underbelly.

Cambria, a single mom who is desperate for money, finds herself as the manager of a small property with plenty of quirky residents who seem to make it their goal of tormenting her as she struggles to understand the ins and outs of management an apartment community.  Add in a string of car thefts and a mysterious bag of wallets, Cambria's first forays into property management suddenly progress from gently getting her feet wet to a riptide trying to drag her under. 

The book is a fun, fictional take on apartment management with over-the-top characters and a quick flow that slides the reader through the adventures of Cambria, as she desperately tries to learn the ropes.  Go in with expectations of a humorous take on property management, and you will undoubtedly enjoy For Rent: The Apartment Manager Series.

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Farewell to 2016!

Farewell to 2016!
Let’s face it, 2016 was a tough year. We’ve lost so many beloved icons, I’m still trying to wrap my head around it. 2016 brought us a newly elected president, new Star Wars movies, terrible acts of terrorism, refugee crises, the death of Fidel Castro, a heartbreaking season premiere of The Walking Dead (yes, I yelled at the TV and maybe cried a little…OK a LOT—don’t judge me), Brexit, earthquakes, the Olympics, the Zika virus in Brazil, Kanye exhausted and hospitalized, plane crashes, Juno orbiting Jupiter, hacked election emails, and Hatchimals becoming the new Tickle-Me-Elmo. Oh, and let’s not forget Mariah Carey’s meltdown on New Year’s Rocking Eve. (For the love of the Pete, who runs around in the equivalent of a teeny tiny bathing suit in Times Square? I got frostbite just looking at her!) I’m exhausted from thinking about all last year wrought. Looking back on January 2016, I realize I don’t recall my 2016 resolutions. Something about being healthier, working harder, eating better, blah blah blah. The usual. I had my ups and downs, successes and…um…let’s call them less-than-successes. What about you? What were your resolutions? Did you succeed? Or did life start derailing them right around January 5th to the point where, like me, you can’t even remember them? So 2017—here you are. It’s with a sense of optimism that I’m diving in.  New year.  New me.  More than that, I’m looking forward to taking everything I learned in 2016 and making 2017 even better. I’ve been thinking about what I want to accomplish this ye......
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How You Can Summon Motivation When You Need It

How You Can Summon Motivation When You Need It
Motivation is defined as “the act or process of giving someone a reason for doing something”. I have come to define motivation as a mental strategy that you can use to perform the tasks you need to get the job done. The problem with most of us is that our motivation is low when we need it most. This article will discuss the two different types of motivated people, how to create a strategy to tap into motivation when it is needed and discuss how values and beliefs affect our motivation and how we can increase our motivation with aligning our actions with our values. Please allow me to use my successes and failures as examples throughout the article to illustrate how you can incorporate the strategy into your life. The two types of motivated people are the ones who move away from pain or the ones who move towards pleasure. The direction of your motivation is either towards what you want or away from what you don’t want. It is extremely important to find out what type you fall into. I don’t think either strategy is positive or negative, although I would always prefer to move towards what I want and towards whatever brings me joy. Unfortunately, I fell into the away from pain type. My success in real estate came from moving away from pain. I was dreading the thought of going to work, being stuck in an unfulfilling occupation, not generating enough income and most importantly not living up to m......
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