We are looking to improve on our safety protocols for our leasing consultants when touring apartments. Sometimes they are the only one in the office and/or touring while dark (after 4pm in winter). What does everyone else do?
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We have predominantly Spanish communities, and looking for recommendations on apps/ tools you all use to translate for prospects/residents for those of us who are not bilingual?
:::LEASE UP QUESTION::: How do you put urgency to submit that app on the guest?? We do a decent job already with things like $99 reduced fees for look and lease, but looking for other unique tactics. We are a luxury building. The homes really sell themselves. Just wanting to do even better!
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Friends - I need your expertise. ‼️ Is it onsite or on-site when referring to property management? Hyphen or no hyphen? 🚨 Merriam Webster says on-site should be hyphenated. The Cambridge dictionary includes onsite (without the hyphen) and on-site (hyphenated), while the American Heritage dictionary only lists onsite (no hyphen).
According to Forbes, 83% of companies that believe customer satisfaction is vital to doing business experience a growth in revenue. In fact, brands that prioritize providing a top-tier customer experience see 5.7 times more revenue than those that do not. Multifamily operators also know the true value of resident satisfaction and its impact on retention and attracting new renters. Although it is impossible to please all residents all of the time, ...
Needing to hire a floating leasing consultant. Before the hire is done, I’d like to iron out the schedule and bonus structure. How does you company handle bonus structure for floaters?
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One of the biggest benefits of apartment living is maintaining a resident's apartment. Residents don't have to try to find a contractor, don't have to wade through reviews, don't have to price shop, and don't even have to alter their schedule to be there while their problem is fixed. But do we do a great job of showcasing that value beyond saying, "we provide maintenance"? Tony Sousa recently wrote, "Maintenance is your ...
Recommendation: Does anyone have an app they recommend for tracking mileage? Any feedback,, pros/cons is appreciated.
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Does managing your multifamily property's inventory and fixed assets feel like a constant battle? You're not alone. Unnecessary purchases, lost warranty information, and inaccurate data can significantly impact your efficiency, bottom line and budget planning.The High Cost of DisorganizationDisorganized fixed asset management can create big time and money wasting issues. Imagine this: a maintenance technician orders a new refrigerator for a vacan ...
1. No one is taking advantage of SMS after inquiry. I was called many times but not texted once. And very few have an opt-in to text on the inquiry page. With text being the #1 method of communication, this was unusual.2. No one is taking advantage of email automation. Send the text confirmation and then follow up with a more robust email. Email is the perfect place to push the differentiators and include content. Let them know through email. 3. ...
A pet-friendly approach is commendable and does wonders for an apartment community. It makes the property more appealing to a wider pool of renters and gives residents a chance to connect through their pets. It also means more wear and tear. Pets not only are present in designated pet areas—they'll also regularly traverse a property's other outdoor spaces and common areas. Naturally, they also spend many hours within the apartment home in which ...
::IDEAS PLEASE::: We have a large hospital nearby that has 100s of new employees moving to town. I’m trying to target these newcomers to let them know of our 4 weeks free special and $250 gift card specific for them as a preferred employer special. I’ve reached out to recruiting for the hospital and they’ve not been very interested in assisting. Trying to think of other ways to get the word out to these medical professionals coming from out of...::IDEAS PLEASE::: We have a large hospital nearby that has 100s of new employees moving to town. I’m trying to target these newcomers to let them know of our 4 weeks free special and $250 gift card specific for them as a preferred employer special. I’ve reached out to recruiting for the hospital and they’ve not been very interested in assisting. Trying to think of other ways to get the word out to these medical professionals coming from out of town. Anything come to mind?? Show more
I have a resident requesting an accommodation due to disability to be present while scheduled maintenance is performed. She claims it is discrimination if we do not accommodate this. She has been informed that maintenance is scheduled for her building between 9 AM and 12 PM on Thursday but she would like it done earlier while she is home.
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Hi, Can anyone share what their property managers, leasing agents and maintenance staff make per hour or annually? Please include commission structure and positive review bonus structure as well. I am going to market to find out if our current structure is similar to others.
For reference, we have...
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Nestor Carrillo is friends with Brent Williams
Floor plans and great sales training work just as well.
Make sure your leasing consultants know they can decline a tour if they feel uncomfortable.
Offer a self guided tour, let the leasing agent collect their ID and give the tour a map to the unit. Leave the unit unlocked or give them a temporary key. (We had Miwa key fobs, and I could create a fob that would only last a specific amount of time like 30 minutes to 5 years if I wanted. It was great).
Make sure you have security cameras in your office.
When your LC does a tour make sure they let the tour enter the unit first, make sure they remain near the door and don’t close the door. Turn the deadbolt so the door cannot close.
You can also get walkies for the property. Mainly helpful if touring alone and someone else is there.
Make sure they dont advertise it’s just them alone at the property. For example if someone asks for the manager, don’t have them say they... Show more
Company had also invested in a Guardian - it’s like a life alert/panic button that calls the authorities.
Collect photo ID
Verify guest card name against ID
Leave ID in office for duration of tour
No showings after dark
During the week when we are all here, coming and asking for the office key is kind of our signal that they don’t feel comfortable with a tour and then either one of us can I’ll shadow her “for training purposes” or we will send maintenance over to look at something while they are touring.
Self-guided touring is a wonderful option for this! Not only do our security measures hold the prospects accountable, but they’re able to tour on their own at their own convenience. We allow for after hours tours (within perimeters) and overall provide both the prospect and your leasing team with a more comfortable and secure touring experience. Happy to chat more!