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I recently moved into an apartment with my 4 year old son. I have a registered service dog that I have had for 10 years for my disability. My son’s therapist and doctor both recommended an ESA for him about 5 months ago. I signed my lease and had to get updated paperwork for both animals because...

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Could use some help from the group. We are working on a rountable discussion regarding communication and somewhat respect between the Maintenance and Office.
What are the top 5 things the office can improve on and what are 5 things maintenance can improve on when it comes to communication?
Or what...

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Guest Insider This is something that we have been working on… but our office team is quick to pick up the phone and call our maintenance team about things throughout the day. Emergencies yes always, but these days as the residents have become more demanding, we are quick to pick up the phone and call them for something we could easily tell a resident that we will find out and get back to them after lunch time or as soon as maintenance steps back into the office. It does disrupt maintenance when they get get interrupted in the midst of fixing an a/c or are in the middle of pulling apart a dishwasher or a multitude of other things. Sometimes the office does not realize just how much time it takes away each time we simply pick up the phone and call. Just one small thing that has been communicated back to the office staff that has helped them get more work done throughout the day. And when we flip it around, maintenance will check to discuss with the office any questions.

Guest Insider For maintenance emergencies maybe these could be Text messages in a WhatsApp group or something like that to Lead MX so lead can dispatch accordingly. Calls slow everyone down. A lot can be site specific though so ask your staff together what can help them, like a family meeting. The same as I think MX should jump on a few leasing tours. You could always tell the prospect you want your MX to tag along just in case any MX questions come up. The MX can then hear what customers are asking and wanting.

Guest Insider 1. CM only allowed to call the SM or service team.
2. Train office on the right questions to ask and make sure the portal is doing the same.
3. Whoever turns the unit has to go back and do all service requests the next 30 days after MI.
4. Require everyone to partner up and have job switch day.
5. Required all team meeting once per week. Everyone brings a peice of information. Leasing=leasing numbers ACM= delinquency, renewals and so on

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It amazes me how many people do not read our letters, emails, and notices.

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Guest Insider Literally was just thinking, hmmmm I guess when the power is off for 3 hours next week they will call me...

Guest Insider Same here. I accidentally sent an email with the wrong attachment. I had over 50 replies. Like really the one time your not needed to read my mass email you read it.

Guest Insider I’m sorry … did you expect them to read the papers?! Lmao no no no …. That would be too much lol

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Hey everyone! I’m speaking on a panel at an upcoming BTR conference and was wondering what everyone’s feedback was on current demands they’re noticing for interior/design, amenities, finishes, etc. I’m especially curious about BTR communities, but would also love to hear feedback on apartments. Thanks in advance!!!

Guest Insider Fenced in yards in my community in SC. We have retainer ponds and while they love the view, want to keep a guard up from possible alligators the million geese and keeps pets and children safe.

Guest Insider I have several BTR communities I’m working on in Florida. Biggest challenge we are facing in the initial planning is navigating risk with contractor selection. The GC’s that we would typically use on our larger new build communities are not competitive in the BTR marketplace.

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I have been the manager at "My" property for 12 1/2 years. I supervised a major renovation and leased most of the residents their apartments. I have always enjoyed a great relationship with "Our" residents. I know every resident's name, their children's names, and their pets. To make a long story short, our residents are very open and comfortable when speaking to me. I have always been in pretty decent shape. I am 6'3" and try to stay around... Show more

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Guest Insider I worked a site when pregnant with my first. I was about 7 or 8 months along and a resident said "Oh Girl, you are big and pregnant!" I had to laugh...and just said yeah "I'm getting close to earning my own gravitational pull." While on maternity leave with same kid, we received a $50 payment for her from an organization, made out directly to me. It was sent back and reissued to the site. She moved to avoid eviction, taking the refrigerator with her and called leaving voicemails saying I stole money from a church and so on....I dont think I will ever forget her lol

Kathi Marie seniors and lack of filters...i miss those days sometimes lol...they really do pay attention dont' they

Guest Insider Too funny! Working at a 55+ community was never dull that’s for sure! At least they can’t ask you “when are you due?”

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I see it as a well seasoned kitchen.

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Guest Insider Geez. That’s awful.

Guest Insider What the hell is in that bowl? 🤢

Rafael Benavides No worries, what ever it was, it will never fly again.

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Looking for suggestions for long-range tracking devices for the safety of our staff when escorting new prospects. I'd rather them not use their phone as a device, but instead consider something like Tile, which they can keep with their keys. Any advice is appreciated.

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Guest Insider Get one of those and put it on a vacant key or a master.

Guest Insider Just saw this at the Arizona trade show

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Social Media. It's a love-hate relationship for most people, and many marketers as well. Things change fast and every couple of years there seems to be a 'new kid in town' competing for our screen time. In the post below, we're taking a dive into a handful of common questions we get asked at Brindle regarding multifamily social media marketing and apartment Facebook ads, including: What platforms should my apartment be on? Do I have to advertise ...

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Is your property pet-friendly? If you're one of the 70-80% of market rate rental housing operators who accept pets, you've probably just answered that question with a resounding 'yes.' But from whose perspective? Yours? The family with a 95-pound golden retriever? The single parent with two kids and a cat, struggling to make ends meet? A seemingly innocuous question – 'is your property pet-friendly?' – becomes quite provocative when v ...

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Rant-
A company with a high employee turn over is a company who does not care to give employees a Life Balance, mentorship, development and believes they can always find someone else who will allow their bad management. READ BELOW! I want to work for her.

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Guest Insider I feel this….I have created a name for myself in the area I’m in. My resume speaks for itself. So, when you hire me, you are hiring someone who knows how to do their job and do it well. I don’t need someone breathing down my neck micromanaging me. Trust that I’m doing my job well and give me a chance to show you that.

Kelley Martin We are in a people business which means we must be available to our people. Is work / life balance important along with healthy boundaries… absolutely! Those people include “our people” and flexibility is so important but that flexibility should be accessed in needed situations not the norm.

Guest Insider I say this regularly "I am not a clock watcher" if your job is done... You know what you need to do. LOVE IT

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When you hear the words "search engine," most people immediately think of Google. However, Gen Z and millennials may be utilizing another search engine when hunting for their next apartment — TikTok. TikTok and other short-form video platforms are now a vital ingredient in your marketing mix and one of the most important ways to attract prospects.Multifamily marketers are leveraging TikTok to showcase their properties creatively. From virtual tou ...

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Does your maintenance supervisor complete actual work orders or does he/she just delegate them all?
Our large property (600+ units) is way behind on work orders dating back to 60 days or more due to a number of emergency calls over the summer and being short staffed. Typically, we are rarely behind....

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Megan Goodmundson If they arent already jumping in to help get them done and they are behind this much im going to make the assumption the MS is the problem in this scenario.

Stacey Pichette Sounds like it’s time for the PM to go through the work orders and assign them to the appropriate team members. I also hope that someone from the office has been communicating with these residents to apologize for the delay and inconvenience. Being short staffed isn’t a viable excuse.

Guest Insider All hands on deck regardless of title!!! I am a property manager, we have been short staffed so I have been scheduling punches, doing work orders & having on call, etc. Team work makes dream work!

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Just repaired my own 5 ton- 1 year old Coleman hvac unit😎 my maintenance teams taught me well❤️

Brent Williams Awesome!! What was wrong with it?

Staci Ruis Brent Williams It was the main wire from the furnace to the outside unit.. it had a raw spot on the wire that my ex had installed over a water value outside… it was grounding out. I pulled the main exterior AC breaker and wrapped the wire in electrical tape. Restated the unit😎

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By Whitney FraserAs soon as I stepped into the bustling conference center, it was clear that this event was more than just another industry gathering. It was a celebration of women who are not only thriving in, but reshaping, the multifamily housing sector. The speakers and conference focused on the importance of AI. AI plays a pivotal role in the multifamily space by revolutionizing property management and tenant experiences. Through predi ...

Amy

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I have recently taken on a property that has a lot of homeless people coming into the building. I am looking for suggestions for automatic locks to go on the exterior doors to keep them out. I have been told that people give out the codes to the key pad and key fobs get lost. Can anyone point me in the right direction?

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Mike Powers Fobs/badges are best choice if locations have access to power/network. Those are programmable, easy to activated deactivate.
Remote entry points are problematic for anything network or electronic.
Also, lose it, no entry or $100 rekey charge.

Guest Insider I killed our garage gate codes that were "#" followed by 4 numbers. The only code they get now is a 3- digit code that calls their cell phones. The resident must press 9 to allow access. For delivery food services they use a different code for the pedestrian gate. This eliminates the ability for someone to show up and just start pressing numbers to gain access. More work but it works like a charm. Good luck!

Guest Insider We have the same program and if they loose their fobs, they are charged and the fob is then disconnected. They get their new one during normal business hours.

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