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Is it just my sites or are others seeing apartments returned in extreemly poor condition at move out? Even with residents who only lived in the unit under a year have way more damages than we saw a few years ago.

Miles Scruggs The nice thing is that if they are then they pay for all the repairs and you get that stuff refreshed for free.
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Guest Insider Miles Scruggs that's great in theory, but their are few that leave a unit in bad conditions that actually pay damage charges or care about collections
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Miles Scruggs That simply depends on how well the people doing lease up are doing their job. If you select people that care about their credit in their first place or you have them bring in co-signers that do then that takes care of the majority of the problems. For sure nothing is 100% but if you aren’t collecting the vast majority of that then it seems that would be a sign that something is broken somewhere in the management process.
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Donna Blackman Miles Scruggs that is all well and good in States where you can take all their info into consideration. However, in NY, we cannot use their credit report, previous LL statements, evictions or court cases to deny them. So basically, they have nothing to lose and just do not care. They know our hands are tied
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Miles Scruggs Donna Blackman You can still control for that by acquiring or renovating properties to change the shape of the demographic that the residences are accessible to. At that point you just calculate the change in losses against the capital you invest and the return that capital brings. I've found the markets we've been in, both ends of that pendulum offer the best returns. If you can stomach being a slumlord then the returns are great, we never considered that, so we targeted the other end. I shouldn't say we've done luxury in large markets, but upper end of the middle and up seems to perform pretty good both as an investment and being enjoyable to manage. Middle and bottom end of the middle we've just made business decisions to stay away from for multiple reasons.
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Melanie Underwood I was finding that residents had stopped giving themselves a week or two overlap to move and clean so they simply ran out of time to finish properly. We adjusted and are now doing a scheduled pre move out walk thru a week prior. That seems to have done the trick because they are seeing that date as a soft deadline to have a lot of the cleaning done instead of waiting until after the move to clean the oven, tub, etc.
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Donje Putnam Melanie Underwood good idea!
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Guest Insider My best guess is that more people are working from home or staying home sick the past few years due to the pandemic. More time at home would likely lead to more wear
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John pippitt Here we find that as soon as 30 days to vacate is given we schedule ours only on Wednesdays to give us time to order and schedule accordingly then we reach out to our vendors so we have no issues with not being able to schedule them in so our turn times at minimum is 3-5 days and ready no later than 7 days with that no issue with conditions either bad or good is a problem
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Guest Insider Great process, Melanie. I first learned about the idea of a pre-walk when I got into military housing. Also, during that time, we offered a pay and go option where the resident would pay us a set fee, for example $200 for a 2 bedroom, then could leave without cleaning. All belongings and trash had to be removed by the resident, and this fee did NOT cover damages, just cleaning. Over time, we noticed that most residents would choose this option, so I have brought the idea to conventional management. It really works!
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Property management is a multifaceted industry and as many successful property managers know you will need efficiency to scale and manage the business effectively. Property managers are the day-to-day lay level operators who are faced with a perpetual roller coaster of strategies that aim to to reduce operational inefficiencies. The uncomfortable part of such objectives is frequently overlooked by most property managers; namely, partnering with a ...

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Key release’s are supposed to be simple. Yardi has an opt in for text communication which he is listed as yes. A friend comes in and needs a key. Knows resident by name, unit and phone #. We called resident twice and emailed. They called him, told us when they went to walk their dog, he left and may have thought they had key. After about an hour of them calling they texted him. He texts them back and says we have permission to give key. I see... Show more

Donna Blackman No one gets a key except the residents on the lease and person listed on the emergency contact sheet signed by the resident
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Guest Insider We don’t release keys to anyone, unless the resident sends us an email form from email we have on file, with a copy of their ID attached to the email, and last four of SSN are correctly filled out on the form. The form also has a field for the ID information of the person picking up the keys, and then they need to present ID to match the form info at key pick up time. We don’t do key releases over the phone and we also charge a key fee.
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Guest Insider Always have the person whose home it is, provide in writing you can give the key to XYZ and require an ID.
Even though you matched numbers and saw a text- you don’t have any of that documentation.
But look, if what he said was truly destroyed or taken- then he will actually follow up. When police get involved and they don’t follow through. Likely not true and he didn’t realize the depths you would go through to validate his story.
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Guest Insider Never release a key to anyone but the lease holder. Put the responsibility on them to provide access to anyone else.
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Guest Insider I don't even give a key to an emergency contact. I have to have direct permission from the resident.
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Mark Tanguay Key? I don't even confirm if someone even lives there. The only person ever allowed in the apartment, escorted, is the emergency pet contact, if the resident cannot be reached, to retrieve a pet, and most of the time I will require them to contact the local police to do a welfare check, where I personally unlock the door to let the police in while I stay outside, and I lock it afterward.
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Is your property management company drowning in reactive maintenance? Are surprise repairs, breakdowns, and frustrated residents eating away at your resources, budget, and bottom line? The good news is, there's a smarter way to manage your maintenance. Artificial Intelligence (AI) is revolutionizing the way we approach maintenance, ushering in an era of proactive problem-solving and optimized operations.Embrace the Power of DataImagine having a c ...

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We audited one of our student housing portfolios a few months back (about 12 properties), and identified ~$50,000-70,000 / year in bloated ad spend. If you are looking to do the same and potentially cut ad spend, read on…We started by implementing a CRM to track things like lead source, and lead stage in the pipeline. Powerful optimizations begin with good data. Once we'd collected a year's worth of data, we were able to do some actual analysis o ...

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I have a client wanting to reduce fraud. (Isn’t everyone!)
I’ve used Checkpoint ID but had complaints with them manually verifying id’s (they did nothing) and the app not working when scanning id’s. Is there a good alternative?
Thinking of going with Snappt for POI verification. Are they the...

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Jamie Phillips Have you looked into Verifast?
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Debbie Nicholson-Erwin Payscore is the best solution out there!
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Guest Insider We use Snappt and it’s very good at catching anything fishy! They do their best to stay ahead of the “scammers”
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Guest Insider Look at Docuverus. Its a great product and has worked well for us
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Guest Insider We use snapped for ID verification and document verification
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Guest Insider RealPage just released their identity and income verification, IDVp or IV: ID Verification Premium or Income Verification. It’s as if checkpointID, Vero and Snappt were all combined. Definitely worth checking out!
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Anne Williams Docuverus
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Sharon Donley Approved Shield has been amazing. Reduced delinquency which reduced bad debt.
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Madeline Nash Umbrello!!
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Guest Insider Nothing is 100% we still need to double check everything.
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Guest Insider Verifast is amazing!
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This is very interesting article, in my opinion. I would imagine that most in this group would tackle things differently than Vienna, but the reality is that there are some very strong alignments, such as understanding that affordability is a supply-driven situation and that we need more development in many markets. For example:𝐴𝑛𝑜𝑡ℎ𝑒𝑟 𝑘𝑒𝑦 𝑑𝑖𝑓𝑓𝑒𝑟𝑒𝑛𝑐𝑒 𝑖𝑠 𝑡ℎ𝑒 𝑤𝑎𝑦 𝑉𝑖𝑒𝑛𝑛𝑎 𝑐ℎ𝑜𝑜𝑠𝑒𝑠 𝑡𝑜 𝑠𝑝𝑒𝑛𝑑 𝑖𝑡𝑠 𝑎𝑛𝑛𝑢𝑎𝑙 ℎ𝑜𝑢𝑠𝑖𝑛𝑔 𝑏𝑢𝑑𝑔𝑒𝑡. 𝑀𝑜𝑠𝑡 𝑜𝑓 𝑖𝑡 𝑔𝑜𝑒𝑠 𝑖𝑛𝑡𝑜 𝑠𝑢𝑏𝑠𝑖𝑑𝑖𝑠𝑖𝑛𝑔... Show more

Could Vienna’s approach to affordable housing work in California? | Housing | The Guardian

Housing costs and homelessness are on the rise in California. In the Austrian capital, people of all income levels live in subsidised housing – and…

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Do you know where your data comes from? Not all data is the same. How it's pulled can result in varying (and potentially unpredictable) outcomes–one of the more unpleasant being private data sharing. Using ethically sourced data ensures compliance and precision in your comp reporting and market surveys. Unlike private and semi-private data, market insights from ethical sources are clean, accurate, and unassociated with antitrust litigations. Own ...

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What is the most important factor for you when deciding to attend an industry conference?

What is the most important factor for you when deciding to attend an industry conference?
Guest Insider Great poll, but where is the option for all of the above? All of these are pretty important.
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Adrian C Danila Great question! LinkedIn limits the answer options to 4, unfortunately.
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Guest Insider I agree that all of these are important.
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Security remains a paramount concern for management and ownership groups alike in this quarter's Multifamily Crime Poll. Let's delve into the key findings and uncover what they mean for property security strategies.Package Theft: On the RiseOne of the standout revelations from our latest poll is the prevalence of package theft. A significant portion of respondents—60.9% to be precise—reported that package theft either increased or surged signific ...

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The multifamily space is undergoing a rapid evolution and transformation fueled by tech-based features and services that require seamless WiFi connectivity. From self-guided tours and digital payment solutions to smart-home technologies and remote work capabilities, a reliable internet connection is critical. However, delivering end-to-end connectivity involves more than simply setting up routers and access points. It demands a comprehensive appr ...

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We have predominantly Spanish communities, and looking for recommendations on apps/ tools you all use to translate for prospects/residents for those of us who are not bilingual?

Joelis Barandica-Rodriguez Here are a couple of suggestions for you: iTranslate: iTranslate is a user-friendly translation app that offers text and voice translation, as well as website translation and a dictionary feature
SayHi: SayHi is a translation app that allows users to speak or type in one language and have it translated into another. It supports Spanish and many other languages.
Babylon Translator: Babylon offers text and voice translation, as well as a dictionary and language learning features. It can be useful for quick translations in various contexts.
Papago: Papago is a translation app developed by Naver, which provides accurate translations between multiple languages, including Spanish. It also offers features like text recognition and conversation mode.
DeepL: DeepL is known for its high-quality translations and offers text translation between various languages, including Spanish. It's particularly useful for translating longer texts.
Hope that helps
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Miles Scruggs This puts you in a bit of a corner. Now the translation being correct is your responsibility. Also what happens when someone from a local tribe in the Amazon comes in and requests the same service for their language?
We’ve found that most people that have made it this far are incredibly resourceful.
Being helpful is one thing but it can lead to a: no good deed goes unpunished, if you aren’t careful.
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Guest Insider Thatkey. It’s a texting app that you can select any language.
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Guest Insider Thanks for your recommendation!
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Guest Insider wait. Is that an add on feature or standard. I’ve never seen it.
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Guest Insider click on little globe icon under text box and it will do any language.
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Reba Shahan I am thinking this could potentially be a fair housing nightmare.
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Janice Quill I had them bring their own translator. I had them provide identification. I made the translator sign an addendum that they were taking responsibility for ensuring that the prospective resident understood all terms of the lease in its entirety. I had the prospect sign a document that they chose the interpreter and agreed to the lease in its entirety and they take responsibility for their chosen translator. Something like this takes the liability away from your company, and puts the responsibility on the resident.
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Guest Insider Key Texting translates into 49 languages - including Spanish.
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Guest Insider If you want to have a quick chat our team can share how our clients can communicate in all languages. It's a huge separating factor for your communities for sure. [email protected] keytexting.com
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:::LEASE UP QUESTION::: How do you put urgency to submit that app on the guest?? We do a decent job already with things like $99 reduced fees for look and lease, but looking for other unique tactics. We are a luxury building. The homes really sell themselves. Just wanting to do even better!

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Karen Kossow Make sure you are really working with your customers to find the apartment that best fits all of their wants and needs. If you're doing that, although you may have a lot of apartments available, you don't have a lot of apartments that are perfect for each customer.
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Matthew C Starrett Scarcity drives, FOMO, and FOMO drives action. A few ways to tap into that: Highlight your existing leasing success; I.e. Tours have already begun and spaces are filling up fast creates a sense that they could miss out if they aren't quick.

If you have a ton of units or if it's obvious that you aren't going to fill up fast... you can do something similar with the available selection or inventory in a certain building filling up... We ran a campaign along the lines of Apply today -- current inventory is at its largest now, and that won't last long...

To that note you can also play into Limited Availability: for example, add a message on the site such as Only a few apartments left in this building!

Going further down the rabbit hole, campaigns and offers can be another way to create a sense of urgency if they are paired well with a hard end date. I.e. Apply before 05/11/2024 and we'll cover your move-in costs etc etc.

Lastly, add a sense of urgency in CTAs (call to action's) on your...
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Stephanie Anderson 6 days ago This poll is ended May 13 2024 at 12:00 PM

Friends - I need your expertise. ‼️ Is it onsite or on-site when referring to property management? Hyphen or no hyphen? 🚨 Merriam Webster says on-site should be hyphenated. The Cambridge dictionary includes onsite (without the hyphen) and on-site (hyphenated), while the American Heritage dictionary only lists onsite (no hyphen).

Guest Insider I always type it out with no hyphen. Purely out of laziness and because my computer doesn’t underline in red squiggly lines
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Guest Insider I always type it out with no hyphen. Purely out of laziness and because my computer doesn’t underline in red squiggly lines
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Guest Insider I think the industry has widely adopted onsite.
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Kara Bonzheim Kinda like multi family and multifamily. I would say no hyphen. Onsite
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Guest Insider I was just about to say I’m still trying to figure out multifamily. 
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Guest Insider Real Page uses “On-Site” for their platform. Not to be confused with “OneSite”.
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Guest Insider I like it hyphenated
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Guest Insider I think it is on-site before the noun and on site in all other cases.
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Mark Tanguay It depends on if you are using it as a adjective, adverb, or prepositional phrase. I am doing on-site work. The work is an onsite task. I am working on site.
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Khara House (Shoves her word nerd specs a little higher on her nose...)
On-site is the preferred use when being used as an adjective or adverb before a noun, as is off-site. On site or off site are preferred use after a noun or pronoun when used as a location phrase versus referring directly to the noun.
Onsite is accepted more these days in American English as hyphen use fades, but offsite is less accepted in the dehyphenization "movement."
Technically onsite or on-site are both correct, but on-site is still, for now, the preferred grammatical term.
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Guest Insider Guess it's all about you audiences are the on -site or onsite?
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According to Forbes, 83% of companies that believe customer satisfaction is vital to doing business experience a growth in revenue. In fact, brands that prioritize providing a top-tier customer experience see 5.7 times more revenue than those that do not. Multifamily operators also know the true value of resident satisfaction and its impact on retention and attracting new renters. Although it is impossible to please all residents all of the time, ...

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Needing to hire a floating leasing consultant. Before the hire is done, I’d like to iron out the schedule and bonus structure. How does you company handle bonus structure for floaters?

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