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In an English class this term we were assigned to write a persuasive argument essay. I made the choice to find a topic within multifamily and struggled initially to decide between staffing or the age old courtesy officer argument. Ultimately I mad ...

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Chris Hyzy is friends with Thad Pence

Ummmm...NO!🤣

Ummmm...NO!🤣
Guest Insider We did a mgmt takeover of a property in 1999 that was 21 years old. The previous owners spent as few $ as possible and did this for vinyl repairs, in the center of rooms. Original 70's vinyl repaired with 90's patterns. Very special
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Penny King My old would have been out of control!
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Guest Insider In a few years n a few more replacements with random tiles? That floor will look super cool.
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Joshua Sutta Safe clean and functional. Meets all three. Cosmetics are just that.
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Lilah Poltz Oh gosh, this is such a struggle for me! I don't have OCD but this makes me feel like I might!
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Why are so many managers allowed to abuse their powers? Why when an employee reaches out to their regional the manager retaliates? Why when HR is reached out to, why doesn't HR help verses just says let's get rid of them. Where are peoples morales? Why do they see employees who come for help as the...

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Guest Insider Very well said…. And sad but very very true
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Kristina Janis I'm sorry!
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Guest Insider Just went through all this. Followed the chain of command only to be talked down to, demeaned in front of other property managers at meetings, regional who loved using the f word towards employees nothing was ever done cause she gets the money from tenants. I got sick from stress, saw cardiologist, had testing done. Dr said I was in a toxic work environment. I got a new job making less money. I struggle but I feel much better. Just wish the higher ups would have stepped up and made sure that we were all treated as we should be.
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Guest Insider I had a doctor tell me straight up that my job was killing me. I hope your new role is treating you better.
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Kristina Janis I'm so sorry! This sucks they don't change so your forced to go where less money is made. Shame.
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Guest Insider I resigned a couple of weeks ago too.
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James Shannon There’s two solutions- Move companies or own your own.There’s horrible bosses everywhere!!
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Kristina Janis James Austin Shannon that's the problem it's almost in every company. Change is what needs to happen.
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Guest Insider I've been through it myself, more than once... if I knew how to change it, I would.
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Kristina Janis Then they talk to your next job and tell them your the problem. When in reality you just don't take their abuse!
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Brooke Frederickson Kristina, this isn’t the first time you have posted about being in a bad situation. I know it sucks and I am sorry you are in this situation. No one deserves to go to work and get bullied. But you need to realize your company sucks and isn’t going to change. They have made it very clear they are not interested in making a change in leadership. You either need to find a way to live with that or get out.
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Kristina Janis Brooke Frederickson Hello ,my last post was about my friend, but they are afraid and don't speak up. I speak up and you are correct but it just sucks that there's no help .
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lynn walker The company I workfor is not like that....I absolutely love them... they rock!!! But they only have one property here... for now
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Lilah Poltz I'm sorry Kristina Janis because you are so kind too and I KNOW you love this industry! I hate that it's being ruined for you. Is it possible to find another company?
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Kristina Janis Lilah D Poltz yes, the problem is I keep getting placed with these type of people lately. I miss my old managers! This past year it's not a good year. All my previous managers were great! I want to find a good team .
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Lilah Poltz Kristina Janis What about finding a mentor in the meantime? I know two women in the industry who are doing mentor/mentee matchmaking events soon. If you are interested, shoot me at email: [email protected]
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Kristina Janis Lilah D Poltz sure =]
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Guest Insider been at companies like this and it bites. Changing Industry because I can't do inspections any longer. At least I wish I did not have to, but unfortunately people forget they could be under the circumstances.
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Fred Montgomery The truth is HR isn’t there to protect you, it’s there to protect the company. The only way they will be any help whatsoever is if someone is doing anything that can get them sued. Sad as it is, there’s no law against being a douchebag
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Guest Insider I'm sorry, it happens way too often. I have been through it myself and it sucked. I spoke up and chose to leave. Making the best decision for you just know, leaving can be hard, scary but also the best thing for you. There are other great companies out there, make the change to be happy!
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Kristina Janis I wish I could help change for everyone.
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Guest Insider Kristina Janis me to girl, me too!
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Guest Insider Kristina Janis I had a similar situation, had no support, when I put my notice in, I went down the list of everything that was wrong with the company and ended with "I hope that me leaving helps to get changes for everyone that remains" Another manager left about 2 months later because nothing changed and the regional said I was an "opportunist" because sitting at home for 4 months was an opportunity lol
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Guest Insider There are always 3 sides to a story, the person telling it, the person refuting it and reality. It’s important to dig into the details. Associates will clearly see through different lenses than a manager - thus the reason for the different roles and positions. At the end of the day, all managers and regionals should lead by example ALWAYS… no letting your hair down because all eyes are on you. Your associates will only do 50% of what you’re doing right and 75% of what you should be doing better. There is a chain of command… sitting down and speaking with your manager is a start, even if he or she is the problem in your eyes. Try and see all sides. If they are blatantly not following company policy then take those documented facts to HR. Don’t go on feelings… go with facts always. You’re very correct in that not all people should be managers but the same holds true in every industry. Take emotion out of it… bullet point exactly what you or others witness or experience with maybe even... Show more
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Guest Insider Kristina Janis this is definitely a tough one. Those in a supervisory role definitely should err on the side of caution when it comes to interaction with those they supervise but all too often people get comfortable and do not realize the damage and toxicity this alone can bring to a leasing office. HR only knows what they are being told unfortunately
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Shannon Faith Idk anyone that is 100% mentally stable, in the industry or elsewhere. Like you just said, a lot of people have anxiety and depression due to the job.
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Kristina Janis Shannon Faith that's true , maybe get the managers more training, and mental help.
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Shannon Faith Kristina Janis I think the people at the corporate office should have to spend a day on site twice a year... I think they forget all that we have to deal with on a daily basis and how stressful it can be.
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Tamie Poe I have been a regional, worked my way from a leasing agent through the ranks. I have managed up to 200 employees at one time.  This is from my experience and only that but here’s how I can tell you it worked for me.Write down all the things that you like about your job. On a second sheet of paper, not next to it, but a separate sheet of paper, write down all your concerns. Take out any emotions. Everything you have a concerned with, what your concern is, why you believe it is a concern and a solution.  Get a good nights, sleep, then ask to sit down and speak to your manager.  Have your lists in front of you. Start with the first half of all the things that you love about your job. In that, you must find some thing that you love about that manager. Maybe it’s something as simple as that, they’re always on time, or that they always answer the call when you need them. Find something. You start with something positive. “First off, I’d like to say I really love working for somebody... Show more
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Tamie Poe Kristina Janis I’m very sorry that you’re having these issues, I would encourage you maybe to go ahead and see if you can have a meeting with the regional and explain your side of things. Maybe that would help them understand a little bit more.
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Donna Blackman Wow, you must work for a bad company. I have had that experience once, and moved on. I would never subject my teams or myself to that.
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Suzanna Smith The way to change it go be a manager and don't be that type of manager. This is an industry for people with thick skin. Sad but true. In our society there will always be a bully. Best learn to deal with it now.
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Kristina Janis Suzanna Smith I agree be a manager that doesn't do that. However, I disagree. You shouldn't have to deal with that. That's toxic to say it's for "thick skin. You need thick skin to deal with society." People can have thick skin but that doesn't include accepting disrespect . No ma'am.
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Guest Insider I have totally been there. Unfortunately, it is very common in the industry. I am sure it is common in all industries. There really isn't anything you can "do" except leave that company and find another with a better group of people. It took me six years to leave my past company where all the things you described happened daily. I was suicidally depressed for years because I tried so hard to be a great employee. It just robs your soul. I finally committed to finding a new employer and stuck with that commitment until I finally found one. (HINT: when interviewing, base most of your questions on how the maintenance staff is. How long they've been there, how good are they, etc. This will tell you everything you need to know. If they're all brand new, thats a red flag. If they're all 8 year veterans, thats more of a green flag).
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Guest Insider Sounds like you work for the wrong company
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Rebecca Mills Laws and unions are our Friends. Just saying.
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April Barnhart This is tough and happens a lot on all levels. HR is supposed to be the safety zone and somehow it really isn’t. Those I have noticed in HR haven’t been fully trained on how to handle these things discretely. I wish I could tell you there is some way to change people but there isn’t.
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Rommel Anacan It is unfortunate that this happens...a lot! Trust me, I speak to thousands a year on leadership and it's one of my huge pet peeves with companies, organizations and leaders. The good news is it IS fixable, if they choose to. I know companies can change (if they want to) but if someone's company isn't changing, then it's time to make a change. The great news is there are so many opportunities for people today. (Anyone looking to find their dream job? I'd recommend Ken Coleman's book "The Proximity Principle" or listen to his podcast.)
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Julie Brin Thetford I’ve been through this Kristina Janis. I waited 3 years to file a report. It was 21 pages long. I had always emailed myself with details when something happened so there were dates and times very specific. when I finally decided to report, the VP of HR and the current regional manager patronized me made a mockery of me, commenting on my hair, and lack of make up and much worse. The decision was made to move me to another property in a lesser role. I knew that retaliation and demotion were against the law. Sadly, I was not comfortable to take on a top 50 organization.I needed the job and didn’t feel there were any options for me. I felt stuck. I ended up working for another property for a while and then giving two weeks. I can’t remember the timeframe. it was years and years ago. I think about it from time to time and wished I had held the organization accountable and maybe it would’ve made some kind of difference. What I’ll say is this, it only takes one person, and one voice to... Show more
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Kristina Janis Julie Brin Thetford thank you, me too . I'm here for you!
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Guest Insider From my experience, HR is never there to protect the employee, just the company.I know of some extremely serious violations and HR from many companies and the leaders of those companies just ignored it and instead made it so difficult for the complainants that they had to quit.
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Kristina Janis They are suppose to be for all.
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Guest Insider I’m glad you shared this post. Everything you mentioned is the reason why I left the industry last year around this time. Until the culture changes, it’s going to be a stressful nightmare for people who actually love what they do
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Kristina Janis I absolutely love the industry. Just not some of the people. Your 100% right.
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Tina Moore Your rant is spot on!
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Guest Insider It is getting much worse!
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Andrea Pearce It took me years to see this very behavior for what it is because it makes no sense. One day it clicked for me: 1) Everything we do in the office and even our locations are recorded and documented with the very software and time tracking software the companies pay millions of dollars for. Even our speaking is recorded by google, on any device close enough to catch it. You likely have things in your possession that have recorded conversations and you weren’t doing it on purpose or even aware. Google will do this until specifically told not to via the settings and any data recorded has to be deleted. There’s no difficulty proving these complaints and companies feign ignorance. I’m all about a company not micromanaging and trying to “stay out” of things to maintain plausible deniability but when it gets to an obvious point, they’re hurting people and just trying to “pull one over.” 2) HR is for the benefit of the company and not you. It’s so known for being ineffective that savvy... Show more
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Kristina Janis Andrea Pearce I see that too. Sucks
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Guest Insider Sorry, some people don't want drama. Easier to eliminate trouble than solve real problems.I am NOT advocating supporting that idea. That is just how some humans operate.
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Guest Insider If they don't WANT drama then THEY shouldn't BE drama . I get what you're saying though. The higher the salary, the more expensive the attrition cost.
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Guest Insider Kristina Janis there are way too many high level leaders who cannot handle controversy, disagreement, the odd nuances of human existence. They want compliance, fake happiness, everybody believes the same things....and life isn't that simple....and they freak out when any disagreements arise.
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Guest Insider Kristina Janis sorry, senior isn't ageism...it is authority level...I will edit post.
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Tamara Sanchez The reality is that sometimes they don’t and it is honestly up to you how far to go. It is also about your overall health.
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Kristina Janis Tamara Sanchez true but sad.
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Tamara Sanchez Kristina Janis yesterday or is it today. Yesterday I finished a 23 page report to report everything right. I was let go. Even for volunteering and canvassing after hours. All this nonsensical stuff. Each household was labeled Household A, B, C. I chose to pause at Y and then to tell my story. I fought for my residents, I was written up for reporting someone to HR and I requested this. I never received it. I am okay now because sometimes we think we can’t. But the little engine could? Let me know if you need any help. I feel so relieved now.
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Tamara Sanchez You have given me the courage to share my story here. It has helped me evaluate my situation and it feels better to know I am not alone.
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Nichole Lipka I’ve been at a company like this, too, and I’ve never experienced that kind of workplace before or since then. It was abusive and mentally and emotionally damaging. Thankfully the company I went to next had an HR department that listened and took appropriate action when the staff brought complaints to them. A formal investigation was done and the issue was handled. All to say…start getting your resume out there. No one should have to deal with this toxic behavior from employers. This industry needs good people so badly, I’m sure you can find a new spot.
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Guest Insider I lived this for almost 13 years. It sucked. But I knew my purpose was taking care of people - my co-workers and my residents. My mentor, who is an Equal Opportunity officer, actually taught me that the way I (and the other associates in my organization) was being treated by my regional director was NOT OK. There are reasons that laws are in place - to protect employees from discrimination, work place bullying, harassment, and retaliation. I can say - I felt like an idiot realizing it - but I didn’t even think about it like that. I worked the system and kept at it. FINALLY, it changed. I can say I used patience and discernment of when and hope much to challenge. Again, FINALLY, it changed. They say “leaders teach you how to be and how to NOT be.” I can say that I have learned from both and, now that I’m in a position to make a difference for my residents and associates, I try my best to do that every day and create a positive culture where people enjoy coming to work and residents... Show more
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Guest Insider I left this field that I love for past almost 10 years, all because of last company.Common courtesy, morale, loyalty are all gone in management companies. It's about bottom line or nepotism in my case.But going from experienced manager, software knowledge, 2023 HTC trained, fired so new VPs family friends neice could not be bartender any longer. Heck I still get calls from local fire, PD and fire alarm companies and so many residents begging for help because new staff won't or can't help, answer calls, etc. I feel bad but I've had to step away and in small town that's hard to do as well!!
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Guest Insider This post. 1000% why, after 25 years, I have stepped away from this industry. I really loved being onsite and I miss it but at the end of the day, my physical and mental health were just too important. It's unfortunate because I don't remember the industry being like this even 10 years ago...
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Charity Zierten People leave people. Not companies!
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Kristina Janis Charity Zierten amen
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Sheila Singer I had to leave a company after I was attacked by a random person in my office in November and then in December a resident started stalking me and sending me death threats. All I could get them to do was post day time security until I could get him evicted. My peace of mind & safety meant too much. My Regional, who was brand new wanted me to stay (& she’s amazing), but the people above didn’t even care or fight for me.
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Kristina Janis Sheila Singer I'm sorry love! Know your worth. You will find something .
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Sheila Singer Kristina Janis already have, new company, a promotion AND peace of mind = priceless!
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Imagine the landlord's animals delivering news/things to their community members! What do you all think of this idea?

Imagine the landlord's animals delivering news/things to their community members! What do you all think of this idea?
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I'm looking for recommendations on clubhouse amenities for a new construction property, consisting of coffee stations and wine/craft beer dispensers, or any other creative ideas out there residents would like to see. There are several coffee station vendors I use consistently so wondering if there...

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Joy Arsham Anzalone Not knowing resident profile but we’ve done a couple times a children’s play area that is a windowed wall room.
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Chelsea Kneeland Reach out to J Turner Research they had a recent study that asked residents about amenity preferences and I bet it would be very helpful here!
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Guest Insider Massage chairs! We added this amenity at my property and they get used ALL the time.
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Jonathan Weatherford I have a laptop. I’d be doing every bit of work from the massage chair. That would be dangerous at my property. My whole team would take shifts to sit in it. Lol
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Mark Tanguay A food pantry and a lending library.
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Guest Insider Pet bath station
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Andrea Bass Popcorn station by your refreshment bar to thank people for popping in
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Guest Insider We have a property that has a basketball court and bowling alley.
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Guest Insider How about creator rooms for people to do pod cast and tick tocks etc.
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Guest Insider A badass outdoor gym only fit for the serious lifters! But the best amenities are the staff!!! No amenities compare to the people that take care of you and your home!!! PERIODT!!!
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One way to ruin your morning: Reading a one-star review before you've had the chance to finish your coffee. Sometimes they're inevitable, but many of them are preventable. Providing an outlet for residents to speak up about their experiences before they head to the world wide web is essential for maintaining your online reputation. So how can on-site teams keep tabs on their residents while also focusing on their never-ending list of daily tasks ...

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Lately, I've noticed that on-site teams I've interacted with for work have been missing some of must-haves of training that were very common in the 90's and early 00's when I was on-site. There's a few reasons I think this is happening:1. Turnover: Regionals and Property Managers have been dealing with a revolving door of Leasing Consultants, along with other positions, and that's made getting people trained (or even getting them t ...

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On a chilly wintery Friday, it just warms my heart to welcome back former long term residents. (They only moved due to a sick family member who they needed to care for out of the area.) Less than a year later and countless emails and phone calls to check in and say hello, I get to do their third lease with us. How lucky are we to get such great residents who want to stay with us because they know how amazing we are. This will be their third... Show more

Cayenne McPayne Oh wow, you seem lovely, I would def want to live on your property.
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Has anyone tried hosting a gardening class either remotely or in-person for the community? Thoughts on how it turned out?

Thank you!

Clifton

Cayenne McPayne That's an interesting idea, does your property have a garden? If not maybe just a house plant care class
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Clifton Hartsuff Cayenne McPayne we do not have a specific space for the activity. But I've been following the hydroponic systems and they are super productive in a small space. Also, balcony gardens of less than 10 plants are starting to be a thing as well.
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Clifton Hartsuff Brent Williams thank you for jumping in here! I would love to do something like this as well. However, it looks like a quantum leap in investment over a small container garden the residents use on a balcony or even hydroponics with grow lights. Start small and grow big is what I always say. lol
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Hiring challenges? Here's some top tips to help make your hiring process easier.Wages, location & commute are often the top 3 items on a candidates list. Offering this information upfront, in the initial job posting, can save you time and streamline the candidates applying. Post salary and wages. Candidates need to know this to move forward and apply or to keep searching for employment that meets their needs. Wages are why most people g ...

Cayenne McPayne That's really smart. I say a PM's website recently that asked for your home address and work address, then used that info to say what your commute times would be for each property. It would be great if there was a tool like this built into LinkedIn, or Indeed.
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Laura Bruyere Thanks Cayenne! I saw that too, it's a great tool!
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I've seen some incredible chalk art around and I think it would be a great community event to have residents get creative with some sidewalk chalk. With Valentine's day coming up, leave a boxes of chalk around the community (maybe at the ends of breezeways) with signage asking your residents to get creative. How cool would it be to see what they come up with?!

The piece below was done by Ann Arbor artist David Zinn.

I've seen some incredible chalk art around and I think it would be a great community event to have residents get creative with some sidewalk chalk. With Valentine's day coming up, leave a boxes of chalk around the community (maybe at the ends of breezeways) with signage asking your residents to get creative. How cool would it be to see what they come up with?! The piece below was done by Ann Arbor artist David Zinn.
Lilah Poltz That is such a great idea Felicia Norman! I bet the kids and adults would have a blast decorating the sidewalks!
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Cayenne McPayne That's a lovely idea with no damage, such a good idea.
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Amanda Hill It just amazes me what people come up with... and the talent that goes in to such things
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Emma Stai That would be totally cool!!! There could even be prompts!
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Apartment operators across the country have been trying to effectively accommodate modern renters and meet them where they're at in different phases of the resident lifecycle. Many new processes and technologies have streamlined the leasing journey, provided flexibility in touring and created automated, customized experiences for residents. But operators are looking beyond leasing and identifying other opportunities to assist residents and create ...

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Cayenne McPayne 4 days ago This poll ends on Feb 21 2023 at 03:54 PM

Interviewed a PM they found two abandoned kittens when they were evicting a drug slum. What do you think they should call them?

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Felicia Norman Renewed and Retained
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Brent Williams I think we absolutely need to see pictures! Pay the cat tax, Cayenne! 😀
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We are a month into 2023, and every residential team is gearing up for the upcoming busy season. With customer experience back to being a trending topic for consumers, it's crucial that your community not only looks good but performs well too. But with many leasing offices being short-staffed and a high turnover rate, it's getting harder for leadership teams to focus on individual performance. We've all been there, an office continuously training ...

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Amanda Hill shared a photo. 4 days ago

I guess this is better than no balcony at all.. then again, maybe not.

I guess this is better than no balcony at all.. then again, maybe not.
Lilah Poltz I can't help but think this was modeled after a prison!
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Brent Williams Hear me out... Luge with balcony audience seating. You're welcome.
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Cayenne McPayne Whoa that's really weird.
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Felicia Norman You know there's going to be that one neighbor who sits out on the balcony all day. It'll either be creepy or cool. Depends on the resident.
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Laura Bruyere Good idea but looks a bit sterile. Maybe provide balcony decorating kits at move in, complete with company/name logo! (That can be done at any property to enhance curb appeal
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Emma Stai I love staring at my neighbors.....
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