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It's Maintenance Appreciation month! In the background of your apartment crew, and as the backbone of your community, your maintenance crew needs a little appreciation! They keep things running smoothly, often on call for your residents anytime there's a repair needed. Thanks to their timely and tip-top service, your residents can keep calling home "home". The time to celebrate them is today—make sure they're credited for the hard work they do, ...

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::IDEAS PLEASE::: We have a large hospital nearby that has 100s of new employees moving to town. I’m trying to target these newcomers to let them know of our 4 weeks free special and $250 gift card specific for them as a preferred employer special. I’ve reached out to recruiting for the hospital and they’ve not been very interested in assisting. Trying to think of other ways to get the word out to these medical professionals coming from out of... Show more

Guest Insider Social media posts tagging the hospital, do you have any residents that work there ? If yes reach out to them and offer a referral. Try to drop off flyers to a desk worker who sits at entry to hospital and offer gift cards or something if they send people (bring treats).
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Guest Insider Also make sure the hospital is listed in your ils so if they search your property will come up
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Guest Insider Aloe utilize google to see if there is an orientation date or dates and have little goodie bags in hand with flyers and pass them out outside .. you may get kicked out lol
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Guest Insider Sponsor a lunch in exchange to leave marketing collateral and a chance to speak to them to go over your property.
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Guest Insider You could also add geofencing and target the hospital.
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Guest Insider Sponsor one of the new hire orientation, provide the bagels, coffee etc. Create speciall incentive just for hospital employees.
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Tracy Hall Look for Facebook pages for the Hospital, employees of the hospital, and New to: (Hospital, town, city area, etc) and follow those pages and post specials on those pages. Does the Hospital have a "NextDoor" page?
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Leah Love Geofencing ads
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Roxanne Argana just fyi there are restriction around targeting hospitals but I’m sure you can find places that nurses would eat, grab coffee, snacks etc (on their breaks)
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Guest Insider Ask who’s doing their orientations or residency organizer.
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Lesli Frazier OG: Flyer the hospital parking lot
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Guest Insider Many of the nursing staff are coming through the National Traveling Nurses companies Google traveling nurses). Most housing decision’s are made prior to arrival. Most traveling nurses use companies that help them find housing in advance, so target the companies
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Leah Love I’d also look into furnishing a unit and using Furnished Finder. I rented my furnished house in days with a waitlist because I’m so close to a bunch of hospitals.
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Guest Insider furnished finder is am excellent idea! So many staff members come in and wait to relocate families until school ends OR wait until they learn the area.
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Megan Goodmundson Find an employee or two or three and ask them to be your partner. Ask them to bring cards with info & Qr code and leave them all around wherever they can. Lounges break rooms nurses stations. Of course compensate them in some way.
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Tara Anthony LinkedIn ads, geofencing, PPC/Google search
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Guest Insider Hotels and extended stays. Bring the desk agents some goodies and ask them to share your marketing materials with hospital staff stays. They know who's looking for housing.
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Guest Insider Do they allow you to offer your incentives on their intranet?
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Katie Rigsby Sell it to recruiting as a benefit of working with their facility. They can use it as a tool to attract new hires but you have to sell it to them that way.
*You might also reach out to current residents who work there and make them "ambassadors".
*Reach out to HR/benefits as well and offer to provide breakfast or lunch in exchange for 10 minutes of speaking time at their next open enrollment meeting. This is a time when benefits are being discussed and you can sell yourself as an added benefit.
*deliver donuts or milkshakes or whatever to a different department each week and leave a flyer. I used to deliver blizzards and they LOVED them!!
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I have a resident requesting an accommodation due to disability to be present while scheduled maintenance is performed. She claims it is discrimination if we do not accommodate this. She has been informed that maintenance is scheduled for her building between 9 AM and 12 PM on Thursday but she would like it done earlier while she is home.

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Guest Insider Consult your company’s lawyer. How does the accommodation relate to her disability? You can reschedule maintenance in the unit for another day that resident can be present during bussiness hours. In my understanding it is not a reasonable accommodation if you have to pay overtime and have maintenance/vendors work after or before hours to accommodate a request as you would be incurring costs associated with the accommodation.
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Guest Insider Also is it routine maintenance? Preventative maintenance? A mandatory inspection? Or emergency maintenance? All of that should be taking place according to your lease agreement terms.
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Guest Insider preventative.
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Guest Insider I would reschedule it to a day during business hours in which resident can be present.
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Guest Insider We have residents fill out a reasonable accommodation form
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Christi Anderson what state? have them complete a request for accommodation.
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Guest Insider Louisiana
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Kathy Vance Definitely involve legal counsel and inform leadership before saying no.
What time is she wanting them to be there? If 8 or 8:30 and they start at 9 it doesn’t seem to be that unreasonable to adjust one maintenance team member’s schedule for that one day.
However, how does such a request directly relate to her disability? Her disability doesn’t automatically mean all requests must be accommodated. There needs to. Be a direct link to her needs. This is a tricky question so get advice on how to ask without prying into her actual disability.
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Jordan Else Can you not just work to do it when she’s home? I don’t understand why you would need a lawyer for any of this - just accommodate her.
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Guest Insider we have never received any documentation regarding a disability. She was demanding it be done today.
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Jordan Else  does it really matter though? She wants to be home when you’re there - just reschedule it so she’s home when you’re there. As property managers we can easily choose to make our life easier by not fighting battles that don’t need to be thought. This feels like one of them.
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Guest Insider  doesn’t it apply that if I make an accommodation for one I’d need to do it for all? I’m not scheduling 120 appointments to change AC filters.
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Guest Insider 20+years experience here- pick your battles. We do inspections every six months, I will have a handful with special requests. Not a big deal. Why not accommodate and stop worrying about how many more requests you will have. You may get a couple more - still no big deal. As a regional- did over 1200+ units and again, only a handful of “requests.” You may have pushed her buttons if they are already claiming disability.
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Guest Insider The key word is “reasonable.” This sounds like an accommodation that reasonable and should be fulfilled.
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Donna Blackman She needs a 504 Reasonable Accommodation form. If her doc completes, you have to comply.
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Guest Insider Technically she would need an approved RA on file. Otherwise, is it not possible to just work with her on this in the meantime?
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Guest Insider Consult your company’s lawyer. How does the accommodation relate to her disability? You can reschedule maintenance in the unit for another day that resident can be present during bussiness hours. In my understanding it is not a reasonable accommodation if you have to pay overtime and have maintenance/vendors work after or before hours to accommodate a request as you would be incurring costs associated with the accommodation.
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Guest Insider Also is it routine maintenance? Preventative maintenance? A mandatory inspection? Or emergency maintenance? All of that should be taking place according to your lease agreement terms.
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Guest Insider preventative.
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Guest Insider I would reschedule it to a day during business hours in which resident can be present.
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Guest Insider We have residents fill out a reasonable accommodation form
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Christi Anderson what state? have them complete a request for accommodation.
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Guest Insider Louisiana
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Kathy Vance Definitely involve legal counsel and inform leadership before saying no.
What time is she wanting them to be there? If 8 or 8:30 and they start at 9 it doesn’t seem to be that unreasonable to adjust one maintenance team member’s schedule for that one day.
However, how does such a request directly relate to her disability? Her disability doesn’t automatically mean all requests must be accommodated. There needs to. Be a direct link to her needs. This is a tricky question so get advice on how to ask without prying into her actual disability.
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Jordan Else Can you not just work to do it when she’s home? I don’t understand why you would need a lawyer for any of this - just accommodate her.
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Guest Insider we have never received any documentation regarding a disability. She was demanding it be done today.
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Jordan Else  does it really matter though? She wants to be home when you’re there - just reschedule it so she’s home when you’re there. As property managers we can easily choose to make our life easier by not fighting battles that don’t need to be thought. This feels like one of them.
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Guest Insider  doesn’t it apply that if I make an accommodation for one I’d need to do it for all? I’m not scheduling 120 appointments to change AC filters.
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Guest Insider 20+years experience here- pick your battles. We do inspections every six months, I will have a handful with special requests. Not a big deal. Why not accommodate and stop worrying about how many more requests you will have. You may get a couple more - still no big deal. As a regional- did over 1200+ units and again, only a handful of “requests.” You may have pushed her buttons if they are already claiming disability.
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Guest Insider The key word is “reasonable.” This sounds like an accommodation that reasonable and should be fulfilled.
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Donna Blackman She needs a 504 Reasonable Accommodation form. If her doc completes, you have to comply.
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Guest Insider Technically she would need an approved RA on file. Otherwise, is it not possible to just work with her on this in the meantime?
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Hi, Can anyone share what their property managers, leasing agents and maintenance staff make per hour or annually? Please include commission structure and positive review bonus structure as well. I am going to market to find out if our current structure is similar to others.
For reference, we have...

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Brent Williams That starting salary is a bit surprising. Here is a study we did on salaries that might help to some degree: www.multifamilyinsiders.com/apartment-fo...ary-res… (www.multifamilyinsiders.com/apartment-forms/file/4…)
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If you have package concierge I highly recommend you reach out to your sales rep and request that they turn ON code requirement for delivery drivers. If this feature is not turned on ANYONE can walk up to your Kiosk, say they are a delivery driver, and boom they now have access to essentially your entire rent roll with every residents full name and address. Turning on code requirement means the carriers will have to enter a unique code. It is... Show more

Guest Insider Great post!!!
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What are some employee benefits your companies have rolled out in the last few years to stay competitive in the employment market?

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Guest Insider Sabbatical after 10 years
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Guest Insider Paid parental leave
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Dave Holland Telehealth medical care for those without healthcare coverage
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Guest Insider Tiered PTO, if you are with the company for 5 years you get more PTO time every month.
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Guest Insider Unlimited PTO
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Guest Insider please explain!?
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Guest Insider we can take unlimited amount of time off as long as it's approved
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Guest Insider and be paid ??? I get there are strict guidelines for what is approved/not approved
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Guest Insider yes- haven't had an issue at all- most people know when they are taking a vacation and I'm on a hybrid model for work- we get to pick what 2 days we are in office, so it all balances- I work for an awesome company- small and family owned
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Guest Insider Flex scheduling, wellness based programs, tiered PTO depending on tenure. Our culture is also of utmost importance and is always a focus.
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Guest Insider Do you mind sharing what wellness based program they use?
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Guest Insider we use Thrive Pass for our wellness dollars and do different in house wellness activities, challenges, seminars etc…throughout the year.
We also offer a program called Ease at work. This program offers everyone who works for us and their household members help with various different services (financial planning services, mental health, legal services, medical advocacy, etc.) They get three free services (in each category) and any future use is billed at a discounted rate because of our program.
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Guest Insider Larger guaranteed housing discounts
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Guest Insider Paid maternity and paternity leave. Additional paid holidays.
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Ursula Gerson  yes I can't believe how many companies are not offering paid maternity and paternity leave!
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Ursula Gerson More generous holidays like Juneteenth, day after Thanksgiving, and December 24 are all full paid holidays.
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Dave Scruggs Insulated water cup.
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Guest Insider Sabbatical, Paid Parental Leave
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Guest Insider My company already had great benefits, but over the last 3 years, all employees pay has been increased by 25%
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Guest Insider My company offers classpass and I love it. You can do free exercise/yoga classes OR get a massage, your hair done, nails done, etc. They subsidize it so it only costs me like $2/month.
Also, I love that we have a wellness room. Lunchtime naps are amazing to be refreshed for the rest of the day.
Also employee appreciation week was over the top awesome. IT came around in a group and resolved any issues immediately, Bundt cakes, egift certificate I exchanged for an Amazon gift card, lunch away from the office several days, breakfast brought into the office, etc.
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Needing to fill a new luxury lease-up!!
Giving one month free. Rents are high. North FL. What’s the most unique and effective thing you’ve done to lease-up??

Melissa Brown I hate to say it but you may need to give more than one month of free rent. TikTok and social media are going to be key for your marketing efforts. Good luck with your lease up and have fun!
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Shannon Knight do you have any TikTok examples for Multifamily you could share, please?
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Melissa Brown I will look to see how I can share I am not a TikTok person but my kids are
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Shannon Knight thank you! I’m not on Tik Tok either
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Guest Insider We do a lot of Instagram promo. I don’t really understand the value of TikTok though. I truly don’t feel silly videos made by the office team provide much in terms of bringing leases. I’d love to know more.
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Melissa Brown they seriously work! I don’t know how and I don’t have TikTok but they work. I am a regional, but I follow a ton of lease ups on Instagram all over the US to get ideas to send to my team. I know I always felt silly doing videos but I have never watched someone else post and thought it was bad (if that makes sense)
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Guest Insider We were successful with reaching out to iheartradio. Asked if they had anyone transferring to birmingham anytime soon. They did, so we were able to trade a year lease for the dollar value of radio advertising. Got us on 3 of the more popular radio stations here, which was extremely successful with getting our name out there.
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Guest Insider Know how to sell that you’re the best! Free rent and all the giveaways in the world are not what’s leasing those units! If every staff member understands this then ya got your lease up going in the right direction. A company is better off giving the person that leases the unit a bonus equal to one months rent at move in than to give it to the resident- you’ll gain a life long employee and solid leases!
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Brent Williams Katie Wood Trevino at Avenue5 and Kate Good at Hunington both talked about Influencer Marketing. Have you tried that? GjEF7mL3eyXaVZox_H6k2MtViS8u">www.multifamilyinsiders.com/multifamily-blogs/mark… and www.multifamilyinsiders.com/multifamily-blogs/indu…
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Gerry Hunt I used Social Media & Market Place for one of my clients with great success.
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Nestor Carrillo 2 days ago This poll ends on May 10 2024 at 10:00 PM

If your property qualified for significant rebates on electric vehicle (EV) chargers, would you install them?

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When hiring a maintenance technician, which of the following traits do you think is the most important? 



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Guest Insider Now when will the PM industry start realizing that most techs are underpaid and no career path within the industry. What do you expect with the avg range is $18-$21 an hr with no incentive. Bring your own tools, on-call emergency work not properly compensated, no bonus structure for renewal tenancy, no trades/contractor education path.
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Guest Insider A steady stream of income compensates much else for many techies
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Guest Insider I see it differently and stand by my coment.Steady income min wage could mean there working 2 jobs, mental fatigue, living pay check to pay check,.and work life bal. Is non existent.
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I sent my fourth work order (the first one was sent in November of 2023) for this issue, to the apartment maintenance team where I live ~~~ "The security light fixture on the balcony of building 2, facing building 4 is misdirected into my bedroom window. This is a SECURITY LIGHT that was directed to the sidewalk going to the pool. I really do not need security in my bedroom! Please redirect it. This is my fourth request. It is a simply thing to do... Show more

Megan Goodmundson No ma’am. It was definitely the comment about sending one of your techs if they need help. That’s what did it!!
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Gerry Hunt  I just couldn't help saying that!
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Megan Goodmundson it worked! Hit them right in their ego!
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Guest Insider you hurt the techs ego! Shame on you 
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Tracy Hall Absolutely, the comment about sending one of your Tech's to fix the problem, got the situation resolved.
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Fred Montgomery You are a better person than me. I would have shot it out after the 2nd request
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Gerry Hunt  I had my sling shot ready ~~ just in case!! 
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Laura Jordan I probably would have had my tech fix after the first time it was ignored, so you are better than me!!!
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Gerry Hunt believe me, I used great restraint! I had my ladder out ~~ I was going to do it myself!
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FOB access to Phone App Access. Right now I manage a community that uses FOBs to gain access to the building and our common areas. We will be transitioning to an App based system to help enhance security and we will be adding additional secured areas. There will always be residents that don’t like...

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Rue Fox You guys are so lucky! I want a smart apartment!
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Guest Insider Double edged sword. We have it at one of our properties and although good mostly, our biggest complaint is when someone goes and upgrades their phone or loses their phone. Never fails it’s a Friday or Saturday night and then they call emergency line in a panic because they can’t get in the building.
With those type systems (ours is Brivo) You as the employee have to log into Brivo and resend a new “key” to their device because it does not allow them a username and password to access their key.
October’s are always fun because the new iPhone is launched around that time lol
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Guest Insider  I was just wondering about that. Leaves the phone at the bar late at night or phone is dead with no way to charge…
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Guest Insider ring ring to emergency maintenance!
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Guest Insider We are transitioning to mobile only. May I ask what platform you are using? Most residents love the ability to navigate seamlessly throughout the community without keys.
I can send you a few advantages we review with residents, if it is helpful!
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Cassie Johnson  we will be using OpenVia. It’s new! We have an older system (SES) that is starting to fail and redoing the entire building right now isn’t an option. This system will take over the “brain” of the system we already have and you will use an app to be able to open doors. They explained it as your much more likely to lose your keys than to lose your phone. If I understand correctly their emails will be associated with their access. So if they get a new phone then they can just download the app again. This is our option to bridging our current system failing and shopping for a new system in the future so we are scrambling.
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Guest Insider sounds like it’s much better than Brivo since it syncs to their email. Make sure to confirm that!
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Guest Insider How would a middle or high school student get in without a phone or older resident with a flip phone? Both are current scenarios at our smart home community (that has metal key access as well).
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Guest Insider at our non student housing communities, we select smart locks with PIN code back up access.
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Kenneth Wright I’m not a fan of Stratis from RealPage. I’ve used open path in the past and I really liked that system.
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Guest Insider I'm all about mobile phone access as an option, but it shouldnt be a requirement. There is times where my phone has failed me and I've had to resort to the old metal key.
No battery remaining?
What if I'm talking on the phone as I want to enter the building?
Sometimes I hand off my access card to a visitor if they're leaving for a moment to go get something. I don't want to give them my phone.
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Cassie Johnson we won’t be offering hard keys for the building as we want to control access and not having to cut 100+ keys if they lose it or gives it to someone that’s doesn’t live here. (PS we are in Minneapolis so the less opportunity for losing/sharing physical means of access to the building, the better.
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Guest Insider and when the server crashes for the app, which is bound to happen at some point, what is your contingency plan? Let's say Friday night at 11:30pm the host server stops responding.
The data nconnrction (i.e. Internet provider) is offline. The app can't communicate with the building locks. What's the backup plan?
This would be my question as a potential resident to your community.
Also, just my expedience, the more locked down things become, then the residents start propping doors open or tampering with the locks so they don't function properly.
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Guest Insider  I was thinking about that. What if cell service is down. We just went over Mt. Hood this weekend where I usually have service 90% of the time. I didn’t have service the entire trip and worried If I had an issue and couldn’t call
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Guest Insider the job I'm in now, I'm on call a lot and don't have time to play around with lock failures or technology failures. Something like that would be a no deal to me when looking at a place. To the contrary, the building I live in has a security officer 24/7 cameras on each floor that can see apartment doors. The elevator is access control with the regular HID cards. But with security there 24/7, there is someone who can assist with backup plans in the event of a equipment failure. I think putting all your eggs into one basket (mobile phone app) to open doors is a huge risk. People lose phones too. They get damaged, stolen, etc. I just think not having a backup option is a disaster waiting to happen.
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Cassie Johnson  if the system fails we have a designated door that will default to unlocked. So they will still always have access by one door if the system fails by cellular outage or power outage. Our community does not have on site security or a concierge. We are a small community and those additional costs would raise our rent to the point that we would no longer be affordable/competitive with our area.
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Guest Insider New to this. Are there any chances of the system being hacked?
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Guest Insider We switched to Brivo and 90% of our residents turned in their fobs and new move ins typically use the app. They have the option for the app, a pin# or a fob. A lot of older residents do the pin# option.
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Guest Insider Expect a ton of calls into yur emergency call line!
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James Brewer I use PDK for my 39 unit building. I also doubted a mobile-only solution especially for these Class C residents so I issue one keyfob to each adult on the lease and promote mobile use as much as possible, especially to select third parties I grant access to the building. The fobs aren’t expensive but it can sometimes be more streamlined (and normal seeming to residents) than fumbling with your phone or the reasons mentioned above.
The ability to enable/disable access, and remotely unlock is revolutionary you’re going to love it. Another factor to consider is that my PDK system also integrates directly into my Turing camera system so there’s a video entry log tied to every access attempt/entry. It’s a nice to have if you have access control and video surveillance.
PDK does use email to authorize a phone token automatically, so if a resident replaces their phone it does resend them a new token they can use immediately as long as they are willing to accept the previous will be disabled...
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Guest Insider I worry about those who may not have a phone (there are those out there) and now it becomes their expense rather than the property.
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Chris Finetto Don’t worry about it! Yeah, they’ll bitch about but eventually will get over it.
Your goal is the protect as many people as you possibly can, to provide a safe and secure environment. This new program does that.
Be prepared to respond to the dumb questions. The providers always have good training materials for residents. Phone is dead, just got a new phone, I’m talking on my phone, My mommy feeds my cat for me…
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Joy Arsham Anzalone Seniors don’t always carry a smart phone or even have one. Certainly some do but not all. Should always have a second option. Even if there is a cost related to buying a fob and penalty charge if needing replacement.
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Guest Insider I don't know. I have several residents who do not have and do not want smartphones. So do those people just not get to access their homes anymore?
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Cassie Johnson luckily all my current residents have smart phones. But potential residents will have to take that into account when choosing to apply here as a smart phone will be needed to access the building.
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Renae Maisano what are the emergency options for dead battery?? Can't even call maintenance
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Cassie Johnson Update: this system builds on top of our FOB system. So they can use the FOBS too. YAY!
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In today's bustling multifamily market, differentiation is key to success. With competition seemingly sprouting overnight, it's crucial for your community to stand out from the crowd. And where better to start than with your digital presence – your website.When embarking on a website redesign or launch for your apartment community, numerous elements must seamlessly converge to achieve one goal: leveraging your online presence to generate qualifie ...

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On the back of a napkin, a quick sketch. In Microsoft Paint, a quick pixel-by-pixel outline of a future blueprint. A developed architectural drawing of the elevation. And today: A soft-ware generated, photorealistic rendering for multifamily marketing. What does it all mean?We've come a long way, for one! Photorealistic renderings create 3D images of a project design. Those images are based on 3D models. The computer software is used to first cr ...

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46% of millennials would actually stay with an organization if they had learning and professional development as part of their culture.That eye-opening stat was shared by Desiree Starr on Gary Gregory's SUPERFANTASTIC Exchange podcast, with Gary immediately connecting the dots by recognizing how investment into learning and professional development could create an extremely strong ROI.  Employee tu ...

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Did a baby shower for a lady in one of our communities that has no family . We had horrible stand tornado watch , yet people dropped off gifts and staff made sure she was celebrated. It takes a Village.

Did a baby shower for a lady in one of our communities that has no family . We had horrible stand tornado watch , yet people dropped off gifts and staff made sure she was celebrated. It takes a Village.
Guest Insider How kind and thoughtful
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Karen Brooks So sweet!
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Guest Insider THIS is community. Absolutely wonderful, kudos to you and your team.
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Guest Insider Love this so much- way to show kindness and lead by example. 
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