Does anyone have valid tips on how to combat ESA fraud? I request doctor's letters instead of some certificate randomly purchased online, but I KNOW a lot of them (not all) equally as fake and just paid for. I also hate losing valuable market time when I ask for ESA forms and have to wait 2-3 days...
Friends - I need your expertise. ‼️ Is it onsite or on-site when referring to property management? Hyphen or no hyphen? 🚨 Merriam Webster says on-site should be hyphenated. The Cambridge dictionary includes onsite (without the hyphen) and on-site (hyphenated), while the American Heritage dictionary only lists onsite (no hyphen).
On-site is the preferred use when being used as an adjective or adverb before a noun, as is off-site. On site or off site are preferred use after a noun or pronoun when used as a location phrase versus referring directly to the noun.
Onsite is accepted more these days in American English as hyphen use fades, but offsite is less accepted in the dehyphenization "movement."
Technically onsite or on-site are both correct, but on-site is still, for now, the preferred grammatical term.
According to Forbes, 83% of companies that believe customer satisfaction is vital to doing business experience a growth in revenue. In fact, brands that prioritize providing a top-tier customer experience see 5.7 times more revenue than those that do not. Multifamily operators also know the true value of resident satisfaction and its impact on retention and attracting new renters. Although it is impossible to please all residents all of the time, ...
Needing to hire a floating leasing consultant. Before the hire is done, I’d like to iron out the schedule and bonus structure. How does you company handle bonus structure for floaters?
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One of the biggest benefits of apartment living is maintaining a resident's apartment. Residents don't have to try to find a contractor, don't have to wade through reviews, don't have to price shop, and don't even have to alter their schedule to be there while their problem is fixed. But do we do a great job of showcasing that value beyond saying, "we provide maintenance"? Tony Sousa recently wrote, "Maintenance is your ...
Who needs structural stability...
Recommendation: Does anyone have an app they recommend for tracking mileage? Any feedback,, pros/cons is appreciated.
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Does managing your multifamily property's inventory and fixed assets feel like a constant battle? You're not alone. Unnecessary purchases, lost warranty information, and inaccurate data can significantly impact your efficiency, bottom line and budget planning.The High Cost of DisorganizationDisorganized fixed asset management can create big time and money wasting issues. Imagine this: a maintenance technician orders a new refrigerator for a vacan ...
1. No one is taking advantage of SMS after inquiry. I was called many times but not texted once. And very few have an opt-in to text on the inquiry page. With text being the #1 method of communication, this was unusual.2. No one is taking advantage of email automation. Send the text confirmation and then follow up with a more robust email. Email is the perfect place to push the differentiators and include content. Let them know through email. 3. ...
A pet-friendly approach is commendable and does wonders for an apartment community. It makes the property more appealing to a wider pool of renters and gives residents a chance to connect through their pets. It also means more wear and tear. Pets not only are present in designated pet areas—they'll also regularly traverse a property's other outdoor spaces and common areas. Naturally, they also spend many hours within the apartment home in which ...
::IDEAS PLEASE::: We have a large hospital nearby that has 100s of new employees moving to town. I’m trying to target these newcomers to let them know of our 4 weeks free special and $250 gift card specific for them as a preferred employer special. I’ve reached out to recruiting for the hospital and they’ve not been very interested in assisting. Trying to think of other ways to get the word out to these medical professionals coming from out of... Show more
*You might also reach out to current residents who work there and make them "ambassadors".
*Reach out to HR/benefits as well and offer to provide breakfast or lunch in exchange for 10 minutes of speaking time at their next open enrollment meeting. This is a time when benefits are being discussed and you can sell yourself as an added benefit.
*deliver donuts or milkshakes or whatever to a different department each week and leave a flyer. I used to deliver blizzards and they LOVED them!!
I have a resident requesting an accommodation due to disability to be present while scheduled maintenance is performed. She claims it is discrimination if we do not accommodate this. She has been informed that maintenance is scheduled for her building between 9 AM and 12 PM on Thursday but she would like it done earlier while she is home.
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What time is she wanting them to be there? If 8 or 8:30 and they start at 9 it doesn’t seem to be that unreasonable to adjust one maintenance team member’s schedule for that one day.
However, how does such a request directly relate to her disability? Her disability doesn’t automatically mean all requests must be accommodated. There needs to. Be a direct link to her needs. This is a tricky question so get advice on how to ask without prying into her actual disability.
What time is she wanting them to be there? If 8 or 8:30 and they start at 9 it doesn’t seem to be that unreasonable to adjust one maintenance team member’s schedule for that one day.
However, how does such a request directly relate to her disability? Her disability doesn’t automatically mean all requests must be accommodated. There needs to. Be a direct link to her needs. This is a tricky question so get advice on how to ask without prying into her actual disability.
Hi, Can anyone share what their property managers, leasing agents and maintenance staff make per hour or annually? Please include commission structure and positive review bonus structure as well. I am going to market to find out if our current structure is similar to others.
For reference, we have...
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If you have package concierge I highly recommend you reach out to your sales rep and request that they turn ON code requirement for delivery drivers. If this feature is not turned on ANYONE can walk up to your Kiosk, say they are a delivery driver, and boom they now have access to essentially your entire rent roll with every residents full name and address. Turning on code requirement means the carriers will have to enter a unique code. It is... Show more
What are some employee benefits your companies have rolled out in the last few years to stay competitive in the employment market?
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We also offer a program called Ease at work. This program offers everyone who works for us and their household members help with various different services (financial planning services, mental health, legal services, medical advocacy, etc.) They get three free services (in each category) and any future use is billed at a discounted rate because of our program.
Also, I love that we have a wellness room. Lunchtime naps are amazing to be refreshed for the rest of the day.
Also employee appreciation week was over the top awesome. IT came around in a group and resolved any issues immediately, Bundt cakes, egift certificate I exchanged for an Amazon gift card, lunch away from the office several days, breakfast brought into the office, etc.
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22 May
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Personally, it makes me so angry when people claim they need an Emotional Support Animal just to have a pet. It gives those with real needs a bad reputation because a good portion of those people who lie about it have animals who aren't well-behaved.
Professionally, though, I keep those opinions to myself and approve them for the same reasons you stated.
landlordgurus.com/emotional-support-animal-housing-laws/ (landlordgurus.com/emotional-support-animal-housing…)
landlordgurus.com/should-i-accept-pets-in-my-rental/ (landlordgurus.com/should-i-accept-pets-in-my-renta…)
An important consideration is whether to accept pets, both because doing so strategically can increase rental income and because it can head off tenants' temptation to manipulate ESA laws in order to get pet into a rental that doesn't otherwise allow them. I fully concur that petscreening.com is a valuable resource!
A few disclosures - we may make a commission on... Show more
There is a bigger picture, however, which is that breed and weight restrictions (as well as rapidly growing pet fees) play a big role in driving fraudulent requests. I wrote a blog posted here on MFI on this very topic that is worth a read:
www.multifamilyinsiders.com/multifamily-...-fraudu… (www.multifamilyinsiders.com/multifamily-blogs/emot…)
You may want to think about whether your current pet restrictions are relevant for today's renter; you'll find a great deal of info on this topic by visiting www.petsandhousing.org/ (www.petsandhousing.org/)