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Best ideas to get people to renew! Looking to reach out to renewals early!!

Antonio Leon What’s your budget like? If you’re having retention issues then maybe offer a carpet cleaning or apartment cleaning. With longer term residents offer a carpet replacement, depending on your budget. Or offer a gift card to their favorite place. If you have a larger budget offer an iPad 🤩 You can also ask them what it will take for them to renew. Of course within reason. Everything is negotiable!
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Guest Insider No. No renewal incentive budget should be big enough to include a free iPad. Residents are smart enough to know if you are throwing iPads at people to get them to renew then you’re planning on charging way, way more than what is necessary for their renewal rate. They know that they will be paying for that iPad and would prefer to buy it themselves with the money you are not charging them in rent.
Renewal incentives that worked best for my property were top-class service in the office at all times, strict adherence to a pricing structure that rewarded those who renew early with the lowest rates, gradually increasing until the end of their term, a SURVEY that asks for feedback and then address each survey directly with the tenant prior to lease renewal.
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Brandon Payton Reasonable increases.
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Guest Insider Offer a renewal package
1. Spring Cleaning renewal package- includes window cleaning
2. Floor cleaning package- steam clean carpets, or steam mop floors
3. Money back package- $50 credit on account for renewing by ….
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Judy Green It’s all about customer service, residents really want to know that the manager is involved in the renewal and then it’s not just about the owner or the property trying to take your money.
I truly believe that the resident just wants to be heard and wants to have a say in the increase so what better way to do it than being able to negotiate.
My site we are currently doing 5% increase with the ability to negotiate not less than 3%.
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Chris Finetto Because moving sucks and I’m gonna charge you $186 for the mini-blind your cat ate, the cat that wasn’t on the lease…
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Guest Insider It took a lot of convincing to my owners but we offered a free month to our renewals. We have had an 80% retention rate.
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Guest Insider Renewal pizza party- We had 35 units between July and August. We were able to renew in 1 day 20 with 150 off 1st full month rent with 3% increase.
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Guest Insider Provide superior customer service all year long and follow through and should be reasonably easy. And take care of what of what's reasonable of course, u will see a fantastic renewal ratio
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Robert Tinning Be consistent in what you offer each, remember Fair Housing applies.
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Guest Insider I've has one nonrenewal in 4 years! Granted, we're senior housing. Rents usually increase 3% a year. This year I increased 5%. The only way I get a vacant is when someone dies or goes into assisted living. We have a clause in our lease that if it's medically necessary, a Resident only has to give us a 30 day notice from the first of a month.
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Guest Insider not pay to move, that’s my motto.
We do work orders as they come in, leave at 6 with none in our system most of the time.
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Guest Insider Provide good service for the year before
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Guest Insider I always did a contest, those that returned their renewal within 3 days were entered into a contest to win $500 off of the renewal month. Most months had about 20 renewals going out, so one winner was easy breezy against the budget, it beats turn-keying the unit and possible vacancy losses. Good luck. 🍀
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Michelle Sykes Let them customize their apt. Paint an accent wall something like that.
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Guest Insider Provide great service all year and they will want to stay❤
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Stacey Pichette We’re giving an incentive to renew early. Options include: an Alexa, fire stick, gift card, or apt upgrade. We’ve replaced old appliances, updated light fixtures to LED, replaced old blinds with faux wood, updated plumbing fixtures, etc.
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Guest Insider We’re offering upgrades. Choice between a custom close, OTR Microwave, ice maker… couple of other things in that price range…
Little things that make their life better & improve the apartment for when you do turn it.
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Guest Insider Carpet cleans with renewal. A significant discount the first month of renewal.
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As a seasoned real estate investor, I've faced many challenges, but few have been as frustrating as dealing with rigid lending criteria from commercial lenders. Recently, I encountered a bridge lender who informed me that they were no longer issuing loans greater than $10 million on apartment properties. This decision was perplexing, especially given the current market dynamics. Here, I want to share insights into why this happens and how investo ...

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Heard someone joke recently about walking into a Ford dealership, and realizing most of the people working there drive a Toyota.

This had me thinking about Multifamily, and I'm curious what the breakdown is of people who provide rental services and who also use them.

Does it impact the policy decisions?

If you're also renting an apartment, maybe you have first-hand knowledge of what tenants need. Or maybe you're too close, and can't properly...
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Heard someone joke recently about walking into a Ford dealership, and realizing most of the people working there drive a Toyota.This had me thinking about Multifamily, and I'm curious what the breakdown is of people who provide rental services and who also use them.Does it impact the policy decisions? If you're also renting an apartment, maybe you have first-hand knowledge of what tenants need. Or maybe you're too close, and can't properly separate between tenant needs and asset owner priorities.If you're in a single-family home, you're removed enough that you can rationally prioritize the asset owner's goals. Or maybe, you'll struggle to understand the customers and identify which amenities are key to securing more leases.As someone who's been renting for the past 10+ years, I can rely on personal experience to identify what software tools to build to drive more leases. But maybe I'm too close to the action.Like all things in life, there are pros and cons to either approach. I would be happy to hear from the community on how they think a multifamily professional's decision on where to live impacts how they serve tenants.
Guest Insider Most of the buildings I've built had lease rates that are greater than my mortgage
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Guest Insider I think the majority of us need an apartment at some point and at various stages of our lives. Having lived at one does give you a different perspective on how the tech solutions work in reality, but then stepping away also helps to think outside the box on what other solutions may work. Especially when working on site then moving into a tech career. I started as a leasing specialist and worked my way up to property manager. I felt so dialed into the right way to do things and what solutions worked based, however I had a narrow vision as I wasn't in the know of the bigger picture and how things worked for other properties in different geographic regions. Once I moved into a tech role at the same company it really widen my eyes and allowed me to think through and implement other solutions to really help all communities run more efficiently and help onsite team members. Going a step further and working for a SAAS provider and seeing and learning how thousands of other clients owned and... Show more
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Donje Putnam I own, but let me tell ya- renting an apartment through your kids makes you realize the onsite team needs help with the tech and upper management needs to think cohesively and strategically about adding new stuff.
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I need to order swimming pool wrist bands. Any recommended places I can order custom bands?

Guest Insider Great American business products
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Guest Insider Peachtree they’ve merged with HD supply
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Ursula Gerson Can you imagine
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Kelly Wallis Gotcha Marketing has some quality items.
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Guest Insider Peachtree they’ve merged with HD supply
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Hi Friends! Tell me your favorite 3rd party service for processing invoices. Have worked with Avid exchange- looking for what else is out there. Don’t need anything fancy, just the basics . Thanks everyone!

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Lisa Ward Nexus
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Stacey Pichette Ops Technology (Real Page)…invoice processing, vendor credentials, and purchasing all in one place.
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The multifamily housing industry faces a growing challenge during peak leasing season — the scourge of package theft. As more residents move into communities and online shopping continues to surge, the volume of packages delivered to these properties is skyrocketing. Unfortunately, this influx of packages has also attracted the attention of opportunistic thieves, leaving property managers and residents alike grappling with the consequences — rais ...

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Father's Day resident event ideas????

Kathy Chaney I once did a father's day baseball game day. Had hot dogs for food, popcorn for snacks, it was a very long time ago, when you could serve beer at resident events, so we also had a keg of beer! But I know that is no longer allowed. But you get the basic idea.
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Amber Walker Donuts with daddy
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Ana Rivera Father’s Day breakfast
Donuts for Dad
Or these cute goodie bags.
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Guest Insider Bourbon tasting and cigars
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Angel Rogers Pancake breakfast is easy and inexpensive.
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carol adams Donuts for Dad
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Anamaria Perales-Lang Fathers Day Bingo , prizes are fishing , golf mugs 😊
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Mya Estrada Gerry Hunt has a great blog with different ideas here!: www.multifamilyinsiders.com/multifamily-blogs/fant…
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Real quick–we're talking multiple times a day. Success demands mastery over ever-shifting market dynamics. With private data usage driving legal landscape changes, coupled with economic conditions and a competitive environment, revenue teams must be vigilant in their market survey data to yield maximum results. Rents, concessions, apartment availability–these data points and more are constantly updated to reflect what's currently happening withi ...

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Given the recent layoffs in our industry, how do you feel about job security in your current role?

Given the recent layoffs in our industry, how do you feel about job security in your current role?
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Staff at one of our properties having a plant day.

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Hello!
I'm looking for ideas for outdoor amenities. We have two pools, walking trails, outdoor girl + fire pit areas and a dog park! What are we missing?

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Guest Insider A movie theater! A business center and fitness center with a juice bar.
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Guest Insider Little libraries with hammocks and benches.
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Angel Rogers Pickleball can be noisy but very popular!
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Guest Insider We have corn hole boards and bags for residents to reserve out of the office. Dog washing station is also a hit.
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Guest Insider Zen Garden
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Stacie Tennyson Do you have a dog wash station?
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Guest Insider Putting green
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Michelle Sykes Pickleball. Reading retreat. Teen hang out. Maybe not that one.
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Guest Insider Fitness center, yoga studio, work from home rooms, podcast studio, beer tap/ Clubroom
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Guest Insider Play area for small kids
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Guest Insider I worked at a community where we had to different resident garden areas. One, they could plant roses and the other was for vegetables.
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Guest Insider I would love a hammock!
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Guest Insider Hammock Areas! Pickleball/volleyball courts are trending! Car wash stations.
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Brenda Holden Outdoor fitness center
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Kari Corveno Relaxation area
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Matt Clark created a new topic ' Management Fee Calculation' in the forum. 2 days ago

When calculating third party management fees, is it commonplace to include or exclude utility reimbursement income? In other words, do managers charge their fee on funds collected from tenants who are reimbursing utility costs in the rental units?

Thanks,
Matt

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Just $5 billion in multifamily sales closed in the first quarter, according to Avison Young, the lowest amount since the second quarter of 2020, when COVID reduced sales volume to some $4 billion. That followed a decrease of 61 percent in 2023, to $119 billion, according to Matthews Real Estate Investment Services.The movement is coming from a few spheres. Institutional investors and lenders both need to deploy capital, while some property owners ...

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Multifamily conference season is still going strong. Up next: NAA Apartmentalize 2024! This year it's taking place in Philly, the city of brotherly love. Apartmentalize offers learning, networking, and solutions specifically for multifamily, and helps you stay current on industry trends and best practices. We know that hitting every conference isn't always an option, so if you're going, we outlined some of the best ways to make the most of your t ...

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In the multifamily world, no conference dominates anywhere close to Apartmentalize, which has grown to mammoth proportions over the years.  Before any conference, I dig into the schedule and try to create a plan of attack.  This is where I ran into trouble.As we get closer, I like to highlight four or five sessions I am especially excited about, with a little blurb of why I think it is impactful.  This means I open u ...

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Who do you use for renters insurance for your properties? I am looking for a company to offer the insurance and administer the whole process, paying, monitoring non-payment etc..
Thanks in advance.

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Guest Insider Resident Sheild
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Teresa Fabbro Folioguard
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Debbie Nicholson-Erwin I would reach out to ePremium. They do it all
Including monitoring the insurance for compliance and cancellations.
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Elizabeth Medina We use eRenterPlan through RealPage
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Guest Insider We use Erenters!
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Guest Insider Resident shield or Epremium
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Allie Gartside We used Assurant at one of my properties, I liked it best. We offered residents to go through it or use their own, they often picked Assurant.
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