3 Tips to Connect Team Members to Your Culture
For leaders who are pulling out all the stops to ensure your valued team members stick with you (that’s ALL multifamily leaders right now), here are some thought-provoking new metrics on employee engagement from a study by Gartner. More than 75% of surveyed employees said that culture is very or extremely important to being effective at their jobs But only 25% felt connected to t ...
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Needing to fill a new luxury lease-up!!
Giving one month free. Rents are high. North FL. What’s the most unique and effective thing you’ve done to lease-up??
Melissa Brown
I hate to say it but you may need to give more than one month of free rent. TikTok and social media are going to be key for your marketing efforts. Good luck with your lease up and have fun!
Shannon Knight
do you have any TikTok examples for Multifamily you could share, please?
Melissa Brown
I will look to see how I can share I am not a TikTok person but my kids are
Shannon Knight
thank you! I’m not on Tik Tok either
Guest Insider
We do a lot of Instagram promo. I don’t really understand the value of TikTok though. I truly don’t feel silly videos made by the office team provide much in terms of bringing leases. I’d love to know more.
Melissa Brown
they seriously work! I don’t know how and I don’t have TikTok but they work. I am a regional, but I follow a ton of lease ups on Instagram all over the US to get ideas to send to my team. I know I always felt silly doing videos but I have never watched someone else post and thought it was bad (if that makes sense)
Guest Insider
We were successful with reaching out to iheartradio. Asked if they had anyone transferring to birmingham anytime soon. They did, so we were able to trade a year lease for the dollar value of radio advertising. Got us on 3 of the more popular radio stations here, which was extremely successful with getting our name out there.
Guest Insider
Know how to sell that you’re the best! Free rent and all the giveaways in the world are not what’s leasing those units! If every staff member understands this then ya got your lease up going in the right direction. A company is better off giving the person that leases the unit a bonus equal to one months rent at move in than to give it to the resident- you’ll gain a life long employee and solid leases!
Brent Williams
Katie Wood Trevino at Avenue5 and Kate Good at Hunington both talked about Influencer Marketing. Have you tried that? GjEF7mL3eyXaVZox_H6k2MtViS8u">www.multifamilyinsiders.com/multifamily-blogs/mark… and www.multifamilyinsiders.com/multifamily-blogs/indu…
Gerry Hunt
I used Social Media & Market Place for one of my clients with great success.
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If your property qualified for significant rebates on electric vehicle (EV) chargers, would you install them?
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When hiring a maintenance technician, which of the following traits do you think is the most important?
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Guest Insider
Now when will the PM industry start realizing that most techs are underpaid and no career path within the industry. What do you expect with the avg range is $18-$21 an hr with no incentive. Bring your own tools, on-call emergency work not properly compensated, no bonus structure for renewal tenancy, no trades/contractor education path.
Guest Insider
A steady stream of income compensates much else for many techies
Guest Insider
I see it differently and stand by my coment.Steady income min wage could mean there working 2 jobs, mental fatigue, living pay check to pay check,.and work life bal. Is non existent.
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I sent my fourth work order (the first one was sent in November of 2023) for this issue, to the apartment maintenance team where I live ~~~ "The security light fixture on the balcony of building 2, facing building 4 is misdirected into my bedroom window. This is a SECURITY LIGHT that was directed to the sidewalk going to the pool. I really do not need security in my bedroom! Please redirect it. This is my fourth request. It is a simply thing to do... Show more
Megan Goodmundson
No ma’am. It was definitely the comment about sending one of your techs if they need help. That’s what did it!!
Gerry Hunt
I just couldn't help saying that!
Megan Goodmundson
it worked! Hit them right in their ego!
Guest Insider
you hurt the techs ego! Shame on you
Tracy Hall
Absolutely, the comment about sending one of your Tech's to fix the problem, got the situation resolved.
Fred Montgomery
You are a better person than me. I would have shot it out after the 2nd request
Gerry Hunt
I had my sling shot ready ~~ just in case!!
Laura Jordan
I probably would have had my tech fix after the first time it was ignored, so you are better than me!!!
Gerry Hunt
believe me, I used great restraint! I had my ladder out ~~ I was going to do it myself!
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FOB access to Phone App Access. Right now I manage a community that uses FOBs to gain access to the building and our common areas. We will be transitioning to an App based system to help enhance security and we will be adding additional secured areas. There will always be residents that don’t like...
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Rue Fox
You guys are so lucky! I want a smart apartment!
Guest Insider
Double edged sword. We have it at one of our properties and although good mostly, our biggest complaint is when someone goes and upgrades their phone or loses their phone. Never fails it’s a Friday or Saturday night and then they call emergency line in a panic because they can’t get in the building.
With those type systems (ours is Brivo) You as the employee have to log into Brivo and resend a new “key” to their device because it does not allow them a username and password to access their key.
October’s are always fun because the new iPhone is launched around that time lol
With those type systems (ours is Brivo) You as the employee have to log into Brivo and resend a new “key” to their device because it does not allow them a username and password to access their key.
October’s are always fun because the new iPhone is launched around that time lol
Guest Insider
I was just wondering about that. Leaves the phone at the bar late at night or phone is dead with no way to charge…
Guest Insider
ring ring to emergency maintenance!
Guest Insider
We are transitioning to mobile only. May I ask what platform you are using? Most residents love the ability to navigate seamlessly throughout the community without keys.
I can send you a few advantages we review with residents, if it is helpful!
I can send you a few advantages we review with residents, if it is helpful!
Cassie Johnson
we will be using OpenVia. It’s new! We have an older system (SES) that is starting to fail and redoing the entire building right now isn’t an option. This system will take over the “brain” of the system we already have and you will use an app to be able to open doors. They explained it as your much more likely to lose your keys than to lose your phone. If I understand correctly their emails will be associated with their access. So if they get a new phone then they can just download the app again. This is our option to bridging our current system failing and shopping for a new system in the future so we are scrambling.
Guest Insider
sounds like it’s much better than Brivo since it syncs to their email. Make sure to confirm that!
Guest Insider
How would a middle or high school student get in without a phone or older resident with a flip phone? Both are current scenarios at our smart home community (that has metal key access as well).
Guest Insider
at our non student housing communities, we select smart locks with PIN code back up access.
Kenneth Wright
I’m not a fan of Stratis from RealPage. I’ve used open path in the past and I really liked that system.
Guest Insider
I'm all about mobile phone access as an option, but it shouldnt be a requirement. There is times where my phone has failed me and I've had to resort to the old metal key.
No battery remaining?
What if I'm talking on the phone as I want to enter the building?
Sometimes I hand off my access card to a visitor if they're leaving for a moment to go get something. I don't want to give them my phone.
No battery remaining?
What if I'm talking on the phone as I want to enter the building?
Sometimes I hand off my access card to a visitor if they're leaving for a moment to go get something. I don't want to give them my phone.
Cassie Johnson
we won’t be offering hard keys for the building as we want to control access and not having to cut 100+ keys if they lose it or gives it to someone that’s doesn’t live here. (PS we are in Minneapolis so the less opportunity for losing/sharing physical means of access to the building, the better.
Guest Insider
and when the server crashes for the app, which is bound to happen at some point, what is your contingency plan? Let's say Friday night at 11:30pm the host server stops responding.
The data nconnrction (i.e. Internet provider) is offline. The app can't communicate with the building locks. What's the backup plan?
This would be my question as a potential resident to your community.
Also, just my expedience, the more locked down things become, then the residents start propping doors open or tampering with the locks so they don't function properly.
The data nconnrction (i.e. Internet provider) is offline. The app can't communicate with the building locks. What's the backup plan?
This would be my question as a potential resident to your community.
Also, just my expedience, the more locked down things become, then the residents start propping doors open or tampering with the locks so they don't function properly.
Guest Insider
I was thinking about that. What if cell service is down. We just went over Mt. Hood this weekend where I usually have service 90% of the time. I didn’t have service the entire trip and worried If I had an issue and couldn’t call
Guest Insider
the job I'm in now, I'm on call a lot and don't have time to play around with lock failures or technology failures. Something like that would be a no deal to me when looking at a place. To the contrary, the building I live in has a security officer 24/7 cameras on each floor that can see apartment doors. The elevator is access control with the regular HID cards. But with security there 24/7, there is someone who can assist with backup plans in the event of a equipment failure. I think putting all your eggs into one basket (mobile phone app) to open doors is a huge risk. People lose phones too. They get damaged, stolen, etc. I just think not having a backup option is a disaster waiting to happen.
Cassie Johnson
if the system fails we have a designated door that will default to unlocked. So they will still always have access by one door if the system fails by cellular outage or power outage. Our community does not have on site security or a concierge. We are a small community and those additional costs would raise our rent to the point that we would no longer be affordable/competitive with our area.
Guest Insider
New to this. Are there any chances of the system being hacked?
Guest Insider
We switched to Brivo and 90% of our residents turned in their fobs and new move ins typically use the app. They have the option for the app, a pin# or a fob. A lot of older residents do the pin# option.
Guest Insider
Expect a ton of calls into yur emergency call line!
James Brewer
I use PDK for my 39 unit building. I also doubted a mobile-only solution especially for these Class C residents so I issue one keyfob to each adult on the lease and promote mobile use as much as possible, especially to select third parties I grant access to the building. The fobs aren’t expensive but it can sometimes be more streamlined (and normal seeming to residents) than fumbling with your phone or the reasons mentioned above.
The ability to enable/disable access, and remotely unlock is revolutionary you’re going to love it. Another factor to consider is that my PDK system also integrates directly into my Turing camera system so there’s a video entry log tied to every access attempt/entry. It’s a nice to have if you have access control and video surveillance.
PDK does use email to authorize a phone token automatically, so if a resident replaces their phone it does resend them a new token they can use immediately as long as they are willing to accept the previous will be disabled... Show more
The ability to enable/disable access, and remotely unlock is revolutionary you’re going to love it. Another factor to consider is that my PDK system also integrates directly into my Turing camera system so there’s a video entry log tied to every access attempt/entry. It’s a nice to have if you have access control and video surveillance.
PDK does use email to authorize a phone token automatically, so if a resident replaces their phone it does resend them a new token they can use immediately as long as they are willing to accept the previous will be disabled... Show more
Guest Insider
I worry about those who may not have a phone (there are those out there) and now it becomes their expense rather than the property.
Chris Finetto
Don’t worry about it! Yeah, they’ll bitch about but eventually will get over it.
Your goal is the protect as many people as you possibly can, to provide a safe and secure environment. This new program does that.
Be prepared to respond to the dumb questions. The providers always have good training materials for residents. Phone is dead, just got a new phone, I’m talking on my phone, My mommy feeds my cat for me…
Your goal is the protect as many people as you possibly can, to provide a safe and secure environment. This new program does that.
Be prepared to respond to the dumb questions. The providers always have good training materials for residents. Phone is dead, just got a new phone, I’m talking on my phone, My mommy feeds my cat for me…
Joy Arsham Anzalone
Seniors don’t always carry a smart phone or even have one. Certainly some do but not all. Should always have a second option. Even if there is a cost related to buying a fob and penalty charge if needing replacement.
Guest Insider
I don't know. I have several residents who do not have and do not want smartphones. So do those people just not get to access their homes anymore?
Cassie Johnson
luckily all my current residents have smart phones. But potential residents will have to take that into account when choosing to apply here as a smart phone will be needed to access the building.
Renae Maisano
what are the emergency options for dead battery?? Can't even call maintenance
Cassie Johnson
Update: this system builds on top of our FOB system. So they can use the FOBS too. YAY!
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In today's bustling multifamily market, differentiation is key to success. With competition seemingly sprouting overnight, it's crucial for your community to stand out from the crowd. And where better to start than with your digital presence – your website.When embarking on a website redesign or launch for your apartment community, numerous elements must seamlessly converge to achieve one goal: leveraging your online presence to generate qualifie ...
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On the back of a napkin, a quick sketch. In Microsoft Paint, a quick pixel-by-pixel outline of a future blueprint. A developed architectural drawing of the elevation. And today: A soft-ware generated, photorealistic rendering for multifamily marketing. What does it all mean?We've come a long way, for one! Photorealistic renderings create 3D images of a project design. Those images are based on 3D models. The computer software is used to first cr ...
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46% of millennials would actually stay with an organization if they had learning and professional development as part of their culture.That eye-opening stat was shared by Desiree Starr on Gary Gregory's SUPERFANTASTIC Exchange podcast, with Gary immediately connecting the dots by recognizing how investment into learning and professional development could create an extremely strong ROI. Employee tu ...
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Did a baby shower for a lady in one of our communities that has no family . We had horrible stand tornado watch , yet people dropped off gifts and staff made sure she was celebrated. It takes a Village.
Guest Insider
How kind and thoughtful
Karen Brooks
So sweet!
Guest Insider
THIS is community. Absolutely wonderful, kudos to you and your team.
Guest Insider
Love this so much- way to show kindness and lead by example.
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I guess I must need a refresher in dealing with NOISE COMPLAINTS! 1f4a5.png Just moved to a fairly new luxury community. The residents are high earners and entitled. They do not want to put up with any noise. They literally quote the lease at...
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Guest Insider
I post a reminder to the entire building and just state something about everyone being entitled to the peaceful enjoyment of the community and to be mindful of noise even during the day. I also add something about it being an apartment community so there will be some residual noise, it is inevitable with many neighbors. This both addresses the noise complaint but also kindly reminds the complainers that there’s still a line between excessive noise and normal apartment noise.
If the complaints continue, interview surrounding neighbors and do an inspection yourself to see if you hear anything. If you cannot corroborate their complaints you tell them so in writing, that you have investigated and found no issue
If the complaints continue, interview surrounding neighbors and do an inspection yourself to see if you hear anything. If you cannot corroborate their complaints you tell them so in writing, that you have investigated and found no issue
Guest Insider
This is great. Of course, these days people video record noise from their home. Then they send you 6-7 videos to listen to. I can definitely hear stomping noises and loud walking , but as I was mentioning I think it may just be the way this building was constructed. Thin floors. Then they look at you like “DO SOMETHING”. I had one say “I know you can send them a legal notice. I’m showing you proof. You should be doing that.”
Guest Insider
is it hardwood or vinyl on the upper floors? I know it’s aesthetically pleasing to not have carpets in common areas in apartments but the noise issue will never end.
I avoid luxury housing like the plague for this reason. And it’s unfortunately understandable when you’re paying high rents to expect high quality of life. But like, it’s still An apartment that will unfortunately come with apartment issues.
I’m hoping a building notice helps!
I avoid luxury housing like the plague for this reason. And it’s unfortunately understandable when you’re paying high rents to expect high quality of life. But like, it’s still An apartment that will unfortunately come with apartment issues.
I’m hoping a building notice helps!
Guest Insider
Vinyl! I agree with you. But….less carpet and less complaints about “allergies” The trade off!
James Shannon
getting into that- you can always hit them with the, this is a multifamily housing so some noise or other challenges may arise when living with around others.
At some point though, you’re just going to have to talk with your manager and see what needs to be said to these residents.
Depending on occupancy and such, I’d non renew them
At some point though, you’re just going to have to talk with your manager and see what needs to be said to these residents.
Depending on occupancy and such, I’d non renew them
Guest Insider
id 100% take allergy complaints over noise lol cus that’s an easy fix, don’t move in at all or just Move out lol
Guest Insider
What I’ve come to realize is don’t say you have thin floors. As long as your building is up to code your floors are fine.
Floors, squeak, and make noise no matter the age.
Explain that noises from the floor, occasional banging, walking, phone conversations are normal apartment living noises. Compare it to a house where there are shared walls.
Explain that sharing walls as part of apartment, living. Go on to say that noises such as screaming, loud music after a certain time, loud parties, excessive banging for over in 10 minutes, is unreasonable.
If noise levels are considered unreasonable, and it’s during office hours, tell him to call the office. Let you guys handle it from there. If after office hours, they will need to call the police.
Explain that you cannot guarantee quiet because there are shared walls. Explain that their neighbors most likely are hearing them too.
Reiterate what is beyond reasonable
Floors, squeak, and make noise no matter the age.
Explain that noises from the floor, occasional banging, walking, phone conversations are normal apartment living noises. Compare it to a house where there are shared walls.
Explain that sharing walls as part of apartment, living. Go on to say that noises such as screaming, loud music after a certain time, loud parties, excessive banging for over in 10 minutes, is unreasonable.
If noise levels are considered unreasonable, and it’s during office hours, tell him to call the office. Let you guys handle it from there. If after office hours, they will need to call the police.
Explain that you cannot guarantee quiet because there are shared walls. Explain that their neighbors most likely are hearing them too.
Reiterate what is beyond reasonable
James Shannon
Well, firstly that’s why I don’t deal with luxury tenants. You can never win with them.
Now thats I said that- Use their entitlement and lease agreement against them. I would see if or create a policy on how noise complaints must be handled per company policy.
I’d then, send out an email regarding the procedure and steps required for you(the team) to address these noise complaints. Such as a police report needing to be filed with the complaint, or audio/ tangible proof. Put the responsibility back on them to provide evidence, and do the work to help you accurately resolve their problem.
Once it’s in black and white, plus you notified them of the process- quote the policy and that you notified them. And if they fail to follow the steps required, then there is nothing you can do.
Now thats I said that- Use their entitlement and lease agreement against them. I would see if or create a policy on how noise complaints must be handled per company policy.
I’d then, send out an email regarding the procedure and steps required for you(the team) to address these noise complaints. Such as a police report needing to be filed with the complaint, or audio/ tangible proof. Put the responsibility back on them to provide evidence, and do the work to help you accurately resolve their problem.
Once it’s in black and white, plus you notified them of the process- quote the policy and that you notified them. And if they fail to follow the steps required, then there is nothing you can do.
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With sweeping legislative proposals introduced recently in both California (AB 2216) and Arizona (SB 1439), it seems like a good time to remind housing operators of potential changes in the pet landscape; as well as some proactive steps to take. Recent proposed legislation Current language in the proposed Arizona SB 1439 states that "if a landlord allows a tenant to house a dog in or on the tenant's premises, the landlord may not prohibit specifi ...
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Does anyone still paint turns in house on your property
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Kelly Martin
In certain States, the Mgt Co needs a contractors license to do that.
It’s not popular to say, but it’s the law.
It’s not popular to say, but it’s the law.
Lee Hartman
I'm in Texas my company wants to start doing in house i don't think i have the manpower to do this with out hiring another person which would defeat the purpose of saving money on a contractor.
Kelly Martin
Lee Hartman TX is a free for all. No issues doing it in house there.
Guest Insider
Not much of anything except HVAC is done by maintenance anymore…. Lol
Guest Insider
Here in Tampa we do if it’s small touch up
Guest Insider
I have a two person maintenance team and they paint our apartments during turns, but it’s mostly touch paint on a 1.5 year old asset. The occasional full paint, but still in house unless we absolutely have to contract it out due to workload.
Dave Scruggs
Yep, have for the last 24 years. I do everything except carpet / vinyl install and landscape upkeep.
Lee Hartman
My dilemma is most of mine are older class b properties around 230 to 260 units with a maintenance supervisor and assistant maintenance and grounds keeper who also takes care of 2 pools i'm trying to figure out how we can fit in painting units especially with all the air conditioning calls about to start rolling in
Guest Insider
Lee Hartman switch groundskeeper to tech. Have tech keep up with work orders with maintenance Supervisors help. Have assistant maintenance painting 1 day and turning the next. Basically schedule 2 days. If they are color change you may need to add an additional day. Depending on size and damages. Basically assistant turns to turn tech and keeps them on schedule. The extra time for your tech who does work orders can do the maintenance and t/u for 1 to 2 easy units a week. So if all goes well. You can get 3 to 5 units completed per week and keep up with regular tasks.
Either that or get ready for some heavy OT in the busy season.
You can always point out that painting in house is dropping your turns per week down to 3-4 that way if you have 6-8 move outs in the beginning of the month they understand it might be better in those circumstances to vend the biggest/worst paints out to save on rent loss. The only issue with that argument is if they can actually rent them as fast as you can... Show more
Either that or get ready for some heavy OT in the busy season.
You can always point out that painting in house is dropping your turns per week down to 3-4 that way if you have 6-8 move outs in the beginning of the month they understand it might be better in those circumstances to vend the biggest/worst paints out to save on rent loss. The only issue with that argument is if they can actually rent them as fast as you can... Show more
Guest Insider
We do in house paints even though our company budgets to source it.
Kenny Weeks
Texas - I have 3 properties 44unit,144 unit & 77 unit. All less then 4 years old. I have a helper that isn’t EPA, CPO certified
I paint and do turns and of course w/o….I make sure the paint gets matched and paint with a Graco cordless sprayer and I love it.
I paint and do turns and of course w/o….I make sure the paint gets matched and paint with a Graco cordless sprayer and I love it.
Reba Shahan
Most all of your tax credits will.
Fred Montgomery
I’ve been places that expected it snd places that didnt.
Seems like anytime companies want to make more money/save more money, it s as l ways falls on the most skilled and overworked people, maintenance .
Never understood why the office doesn’t pitch in. If they gave out handies at 40 bucks a pop and only did 10 a day that’s 12,000 a month…
We could all have really good painters and free up some bandwidth on the company computers since there would be less Temu and Amazon shopping time for them
Seems like anytime companies want to make more money/save more money, it s as l ways falls on the most skilled and overworked people, maintenance .
Never understood why the office doesn’t pitch in. If they gave out handies at 40 bucks a pop and only did 10 a day that’s 12,000 a month…
We could all have really good painters and free up some bandwidth on the company computers since there would be less Temu and Amazon shopping time for them
Cherina Mullins
00 units - yes we still do in house paints. We only contract out on skips / short notice units we can’t squeeze into the schedule.
Guest Insider
We just switched to contract on my portfolio, 3 of my assets just hit the 3 yr mark and they really can’t just do a touch up any longer. If we get lucky with minimal areas thou we will just touch up. Not everyone treats their home as if it’s actually theirs.
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Show me you’re welcome home move-in baskets!!!
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Guest Insider
I love this one I found a few years weeks ago on Pinterest preparing for a job interview for a new lease up position. Still think it would be cute with some property swag inside. 😊
Guest Insider
Oh man, we have tons lol. We try to customize each one based on the move in and what they would like. I’ll share a few😁
Guest Insider
Where do you get these baskets? We do the same type of items but your basket is adorable!
Guest Insider
We get them from Ross, DD’s and Sam’s Club. We buy each one based on the new move in and the unit they are moving into.
Guest Insider
How do you make your cards?
Guest Insider
Once I’ve designed the front then I make the card in Avery so I can complete the inside and back. Avery is so easy to work with. But you can design in the program of your choice and then finish it in Avery. Let me know if you need help or want the template info😁
Guest Insider
We do cleaning products we want our residents to specify use on our marble and flooring etc. keeps our product looking good And they continue to take care of instead of bad stuff that dulls. Add tp, paper towels, sponges etc! They are fairly high end cleaning products. Super nice branded grocery bags!
Sammy Wayne
I’m thinking about adding a plunger to mine welcome basket.
Tracy Jamison
We add dog biscuits or a catnip toy mouse if they have a dog or cat. Everything except the dog biscuits, which we have in the office, all bought at the Dollar Tree for less than $8! We also put 2 bottles of water in the fridge with another note.
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Good Morning and Happy RPM Week!
I am wondering if there is anyone who is using a ai chat, that will nurture leads, that integrates with Entrata AND works well with podded communities that have 1 central leasing office.
We currently use Resmate and they are amazing with our communities that have 1 property working out of the leasing office, but how we are mainly operate is 2-5 communities that works out of one leasing office. So it creates more...
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Guest Insider
Entrata has an AI Chatbot, REDD. And centralized leasing is coming in May at Entrata. It’s very nice!
Guest Insider
Knock has all of this.
Guest Insider
MeetElise - does follow ups. Delinquency reminders. All the things and merges with knock
Guest Insider
Conversion Logix has an AI chatbot, lead nurturing and they even have 24/7 live chat.
Guest Insider
Funnel, Travtus, or Meet Elise
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The CFPB's January Report highlights the need for more accurate and reliable methodThe Consumer Financial Protection Bureau (CFPB) has stressed the importance of credit reporting agencies fixing mistakes in tenant background checks and sharing credit file data more effectively. This stems from the increasing use of background checks by landlords and employers in making decisions. These reports provide information about an individual's credit hist ...
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Event starts in:
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22 May
Multifamily News
- Pretium Completes Acquisition of BH Management Services
- Multifamily Veteran JoAnn Blaylock Joins Birchstone Residential as President
- Move-Ins Now Available at Green Building-Rated Modera EaDo
- Trilogy Investment Co. Launches Dedicated BTR OZ Fund with Pinnacle Partners
- Mill Creek Announces Start of Preleasing at Modera St. Petersburg
